Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles, MUST be a citizen of the United States, Mandatory Driver's license required,
Responsibilities:
- Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
- Manage new enhancements/issue resolution.
- Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
- Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
- Identify day to day manual activities, repeat tasks and leading the effort to automate them.
- Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
- Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
- Manage network equipment maintenance and security operations for all sites.
- Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
- Performing repair and maintenance and restoring service for optimal customer satisfaction
- The role may be an individual contributor or may lead a small team.
- Travel between sites of responsibility
Desired Skill sets:
- Troubleshooting experience of network, equipment and service level faults
- Ability to write and present a comprehensive vulnerability assessment report.
- Understanding of domain and related technologies
- Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
- Driving license required
Base Salary Range: $59,091-$77,705. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position
Benefits Summary: We offer Medical, Dental and Vision Coverage, as well as a 401k plan, and paid leave under our policies.
Other Compensation: The position is eligible for a discretionary bonus.