Job Description
Responsible for managing day to day network operations and maintenance, in the respective areas of
Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. This includes-
customer change requests, platform uptime, incident management, problem management, CFT / OEM
Interlock, and escalation support for the operations. This is an operational role, responsible for
delivering results that have a direct impact on day-to-day operations and capable of instructing
professional or technical staff and reviewing the quality of the work undertaken by these roles, MUST be
a citizen of the United States, Mandatory Driver's license required,
Responsibilities
Create and maintain infrastructure necessary for the growth and upkeep of field and network
operations to drive network efficiency and availability.
Manage new enhancements/issue resolution.
Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and
ensuring subsequent updates in timely manner.
Work directly with other OEM on repeat issues, bugs and implement resolution through defined change
management process.
Identify day to day manual activities, repeat tasks and leading the effort to automate them.
Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to
ensure no change error.
Track and monitor the environment performance to ensure minimal interruption to network
transmission and/or network switches.
Manage network equipment maintenance and security operations for all sites.
Maintain day to day tasks associated installation and testing of new network equipment,
diagnosing, and locating troubles.
Performing repair and maintenance and restoring service for optimal customer satisfaction
The role may be an individual contributor or may lead a small team.
* Travel between sites of responsibility
Desired Skill sets
Troubleshooting experience of network, equipment and service level faults
Ability to write and present a comprehensive vulnerability assessment report.
Understanding of domain and related technologies
Understanding manual testing techniques and methods to gain a better understanding of the
environment and reduce false positives/negatives.