NIH ITIL Service Manager

Futrend Technology, Inc. is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support their missions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation.

 

 

Futrend Technology is looking for an NIH ITIL Service Manager (NIH OD ITIL Service Manager) to join our team of industry leading professionals with significant upward promotion probability.

 

The NIH PM is responsible for delivery and growing our health IT, consulting, and software development work at the National Institute of Health (NIH). The NIH PM has demonstrated his/her capability managing contracts, providing vision and creating accountability among staff, and leading account growth. The NIH PM manages multiple senior and executive level customer relationships and guides the creation of customer value. The NIH PM is responsible for delivery and growth of existing programs (as both a prime and a subcontractor), and will have existing relationships, multiple GWACs, a broad NIH IDIQ, and our joint venture partner to help drive growth.

 

To excel in this roll the NIH PM will not only have a proven record of accomplishment in delivery and growth but must genuinely enjoy both. Excellence in delivery is the number one priority and the foundation of the company success.  At the same time, the right candidate will also have a growth and value creation mindset to identify opportunities and see them through from solution strategy and customer engagement through proposal and award. The work is hands-on and will require rolling up the sleeves to create results.

 

The NIH PM will work in a highly collaborative and transparent environment. The NIH PM is a critical position in the companys leadership team. The PM will have the creative freedom to help shape and grow the business as well as participate in an array of company operation and strategic activities.

 

The ideal candidate will measure success in this position through outcomes, program delivery success, customer satisfaction, continuous improvement in delivery practices and team performance, financial performance, qualified pipeline and business growth.

 

Roles and Responsibilities:
 

Location: NIH campus in Bethesda MD, Rockville MD, metro Washington DC

 

Futrend Technology, Inc. is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

 

 

Futrend is a VEEVRA Federal Contractor