Responsibilities:
Work with Operations teams to identify opportunities for processing or risk improvement. Drive change through ideation, documentation, testing, implementation.
Manage all operational metrics and reporting -collect and report data, enhance metrics to ensure all aspects of business are captured
Facilitate testing and documentation for each new technology release.
Coordinate Manager's Control Assessment with risk and other partners, ensure completeness and thoroughness
Coordinate SOC1 review and submissions material on behalf of teams'; ensure key functions are tested
Manage procedures and ensure timely update with technology releases as well as annual review.
Records management, annual data retrieval retrieval test
Serve as a liaison between Fund Accounting, Financial Reporting and Market Data and ETF Operations teams within and among each region
Coordinate and manage operational change requests on behalf of global ETF clients
Manage ETF project implementations ranging in complexity from moderate to complex
Partner with Sales, Product and Technology to define requirements to onboard new funds and clients
Client change requests- partner with Product and Client management to provide client solutions, offer beneficial alternatives, and act as trusted advisor
Comply with all audit, regulatory and compliance directives.
Proactively identify/manage operational risk
Implement best practice processes and controls to achieve high quality output and exceptional service delivery
Continuously seek to identify opportunities for efficiency and control improvements in the process, and implement such improvements whenever possible.
Qualifications:
Bachelor's degree or equivalent project management experience
Minimum 15 years business experience in Financial Services
Minimum 10 years of ETF Operations experience
Minimum 5 years Fund Accounting and ETF project experience
Proven track record for delivering and managing complex project / programs with a positive outcome for both the client and the firm
Experience developing and delivering operational strategic initiatives
Demonstrated leadership and initiative with ability to take charge and accomplish tasks in a fast paced, large global firm
Demonstrated securities product and industry knowledge
Ability to establish and build trust with client and senior leadership throughout the business
Ability to work effectively and independently
Ability to work under pressure and adapt to a changing work environment
Ability to communicate clearly and concisely with multiple audiences in mind
Ability to effectively manage multiple internal and external relationships and projects
Ability to organize people and assign tasks to achieve the highest productivity
Job Family Group:
Operations - Transaction Services
Job Family:
Fund Accounting
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$130,880.00 - $196,320.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Jun 09, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.