Job Title
Operations Manager (CRE)
Job Description Summary
POSITION SUMMARY
Oversees all operational aspects of managing and leading staff to ensure the highest level of delivery of services consistent with C&W's standards across the market's portfolio.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
May be responsible for one or more of the following:
Participate in monthly calls to share best practices and produce leads for institutional clients in multiple markets
Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed Client's goals/expectations for each property
Understand and observe compliance with management agreements, review and approve expenditures, which exceed the authority level established for project and property manager
Guarantee timeliness and accuracy of financial and management reports, and confirm that expenditures comply with Client and C&W policies
Assist property/account manager in maintaining relationships with Client's senior level decision makers
Ensure compliance of full utilization of C&W tools and resources (i.e. Connect, Asset Services SharePoint site, Operations Manual, Engineering Disciplines, Yardi, SOC-1 prescribed accounting software, automated preventative maintenance software)
Verify the existence of property procedures including Operations Manual, Tenant Handbook, and Emergency Procedures as updated to current industry, Client, and C&W standards
Provide training and professional development in conjunction with Asset Services policies
Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary
Develop the most profitable and efficient personnel model to staff each asset. Utilize K-1 Pricing Tool for all business opportunities
Participate in national asset services task forces and/or committees
Assist the Asset Services leader in delivering financial results (P&L responsibility), as well as assist in preparing market level Asset Services budgets, monthly variances and forecasting
Assist city lead with hiring, supervising, training, reviewing and overall performance management of asset services personnel
KEY COMPETENCIES
Financial Acumen
Customer Focus (internal and external)
Communication Proficiency (oral and written)
Time Management Skills
People Management Skills
Leadership
Business Development
Sense of Urgency
IMPORTANT EDUCATION
Bachelor Degree in Business Administration or related discipline
IMPORTANT EXPERIENCE
8 -10 years of commercial property management and/or executive level sales management experience
CPM and/or RPA comparable experience in a senior leadership role
Extensive experience in analysing and negotiating commercial lease and/or contract language
Proven experience in management/evaluation/development/motivation of subordinates
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Maintain real estate license per any statutory requirements
Active participation in CPM and RPA local and national chapters preferred
Thorough understanding of financial reporting and variance analysis
Actively involved in the leadership level in charitable organization(s)
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $97,750.00 - $115,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"