We are seeking an experienced and highly motivated Operations Manager to
join our team. Reporting to the owner, the Operations Manager will oversee day to day operations, supervising a team of plumbers ensuring efficient, profitable, and high-quality service. We value integrity, excellence, and innovation, offering a supportive environment where your leadership, innovation, and sales skills can make a significant impact. Join us to build on our success and advance your career. Responsibilities: Operational Management: Oversee daily operations, including job scheduling, resource allocation, and workflow optimization to ensure timely and high-quality service delivery. Team Leadership: Supervise, motivate, and develop a team of seven plumbers and administrative staff. Conduct performance reviews, provide training to new hires, and foster a safe, productive work environment. Customer Relations: Address escalated customer inquiries or complaints, ensuring high satisfaction and building strong client relationships to support repeat business and referrals. Scheduling and Logistics: Coordinate job schedules for employees, ensuring efficient use of staff and resources while meeting client deadlines. Vendor and Inventory Management: Negotiate with suppliers, manage inventory of materials, and ensure cost-effective procurement. Business Development: Work with the owner to identify growth opportunities, expand service offerings, and enhance brand visibility through effective marketing and sales strategies. Compliance and Safety: Ensure compliance with local, state, and federal regulations, including plumbing codes and workplace safety standards. Maintain proper licensing and certifications for the company and staff. Reporting: Provide regular updates to the owner on operational performance, financial metrics, marketing and sales results, and strategic initiatives. Required Skills: Minimum of 5 years of management experience, preferably in the plumbing, HVAC, or a related trade industry. Bachelors degree in business administration, management, or a related field preferred; equivalent experience in trade industries considered. Proven leadership and team-building abilities. Proficiency in scheduling and resource management. Knowledge of plumbing industry practices, codes, and regulations is a plus. Excellent communication and customer service skills. Plumbing or trade-related certifications (e.g., Master Plumber license) are highly desired but not mandatory. Detail-oriented, proactive, and able to thrive in a fast-paced environment. Strong problem-solving skills and a commitment to safety, quality, and growth.