OSP and Service Supervisor

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! 

 

About the Opportunity

We’re looking for an experienced and driven OSP and Service Supervisor to lead our Outside Plant (OSP) construction and maintenance efforts, as well as our customer-facing service installation and drop teams. In this critical role, you’ll be responsible for ensuring high-quality network infrastructure deployment and exceptional customer service delivery in your market. This is an on-site role in Charlottesville, VA.

You’ll coordinate day-to-day operations, ensure compliance with telecom standards, and promote a culture of safety, quality, and collaboration.

Key Responsibilities

• Lead and manage OSP and Service technician teams to ensure efficient project execution and outstanding customer service.

• Foster a culture aligned with Ting’s core values: service excellence, safety, and teamwork.

• Oversee planning, scheduling, and execution of OSP construction, maintenance, installations, drops, and service work.

• Manage internal resources and vendor scheduling for both OSP and install projects.

• Conduct safety audits and quality control inspections, taking corrective actions as needed.

• Act as the escalation point for customer issues and internal queries, resolving challenges with urgency.

• Support recruitment, onboarding, training, and ongoing development of OSP, Install, and Drop technicians.

• Provide technical leadership and support for both field operations and customer installation workflows.

• Conduct site surveys and participate in local marketing events and on-call rotations.

• Collaborate with vendors to oversee project execution and validate invoices.

• Ensure all work adheres to telecom construction and installation standards and best practices.

• Identify and implement opportunities for continuous improvement in service delivery and infrastructure operations.

• Perform other duties as needed to support evolving business needs.

Knowledge, Skills & Abilities

• Demonstrated leadership experience in supervising OSP and service delivery teams.

• Deep knowledge of fiber optic networks, splicing, facility locating, outage restoration, preventative maintenance, and customer installation practices.

• Strong project, vendor, and personnel management skills.

• Excellent verbal and written communication skills.

• Commitment to maintaining safety and quality across all field operations.

• Competence in using digital tools and reporting systems to track performance and project progress.

Qualifications

• 2–4+ years of experience managing OSP construction/maintenance and customer installation/service teams in telecommunications.

• Proven success in meeting operational KPIs and delivering high customer satisfaction.

• Familiarity with FTTx deployments, fiber technologies, and customer installation best practices.

• Knowledge of telecom safety regulations and construction standards.

• Technical certifications or qualifications in telecommunications or project management are a strong asset.

• Strong organizational and time management skills.

• Entrepreneurial mindset with a hands-on approach.

The base salary range for this position is $85,000 – $95,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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