Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
We’re looking for a People Services Specialist with a strong service mindset, excellent attention to detail, and a passion for continuous improvement. In this role, you’ll support our global workforce by resolving Tier 1 HR inquiries and contributing to process improvements in a fast-paced, multicultural environment. This role is ideal for someone with strong HR operations experience, a customer-focused mindset, and the ability to thrive in a fast-paced, multicultural, and constantly evolving environment. This is a 6-month fixed-term contract.
How you’ll make an impact:
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Provide Tier 1+ support to employees and managers across AMER, EMEA, and APJ, resolving a broad range of HR inquiries and issues via our ticketing system (FreshService)
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Own key employee lifecycle processes such as onboarding, offboarding, employment contracts, letters, benefits administration and leaves of absence (LOA)
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Execute accurate and timely HR transactions in our HRIS System (Workday), including data changes, reporting, and access resets
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Contribute to the ongoing improvement of knowledge base articles, SOPs, and HR documentation
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Collaborate closely with People Business Partners, Payroll, Talent Acquisition and stakeholders to support cross-functional processes
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Identify recurring issues and provide feedback to improve operational efficiency and employee experience
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Work flexible hours as needed to support global time zones and critical timelines
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Collaborate with subject matter experts to resolve moderately complex inquiries and escalate more complex (tier 2+) questions and issues appropriately
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Meet the defined performance standards and service level agreements
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Operate with top-quality communication and customer service skills, providing a consistent and positive experience for our employees
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Prioritize ticket resolution based on key internal timelines such as payroll, onboarding, offboarding, and other
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Assist with data integrity efforts, day-to-day operations, and administrative tasks within the People Operations team, as needed
What you’ll need to be successful:
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3+ years of experience in an HR shared services, HR Operations, generalist, or employee support role in a fast-paced environment
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Solid understanding of HR operations and employee lifecycle processes (onboarding, offboarding, LOA, benefit admin, contracts)
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Experience with global employee populations and working across multiple regions and time zones
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Ability to work flexible hours to support global stakeholders across multiple time zones
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Hands-on experience with HR systems (Workday preferred), and ticketing tools (FreshService or similar)
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Excellent attention to detail, communication, and problem-solving skills
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Growth mindset and continuous improvement orientation
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Comfortable operating in high-volume and high-ambiguity environments
#LI-Remote
The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku’s incentive compensation program.
Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.