About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Planning Engineer II within Lumen’s Access Assurance Jeopardy Resolution Team is primarily responsible for resolving jeopardy and capacity issues. Additionally, this role involves managing NetEx costs, driving proactive margin improvements, fielding ad hoc inquiries, performing detailed analyses, and executing necessary changes to support the Access Assurance Program within the Access Management Organization.
Location
This is a work from home position within the U.S.
The Main Responsibilities
Quickly and accurately resolve complex (Tier 2+) access jeopardy issues impacting off-net orders, while adhering to team SLA and process standards in support of service delivery to customers.
Support the team’s financial target through direct cost avoidance contributions, reviewing off-net pricing changes and non-recurring charges to maintain financial guardrails.
Negotiate and coordinate with off-net access vendors and internal stakeholders to ensure accurate and timely customer order solutions, including handling ICB offnet pricing.
Conduct root cause analysis to drive efficiencies and reduce off-net access jeopardies, while identifying and implementing new areas of improvement within the business.
Analyze data and processes in response to inquiries and business problems.
Manage and inventory fiber ties in PRO.
Perform other projects and duties as assigned.
What We Look For in a Candidate
Required
Typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
Strong accountability, ownership, and decision-making skills.
Proven ability to independently make complex, detail-oriented decisions based on data analysis.
Ability to set priorities and meet deadlines with minimal direct supervision.
Experience with off-net vendor coordination and negotiation.
Excellent verbal and written communication skills.
Proficiency in MS Excel.
Preferred
Expert-level knowledge of local access technologies, products, and relevant equipment.
Previous experience interacting/negotiating directly with off-net vendor partners.
In-depth knowledge of:
Affiliate LEC products, network architecture, and the Simply On-net program.
Third-party local access, including NetEx costs and third-party vendor contracts.
COG manual quoting process.
Sales, order entry (OE), and service delivery processes/workflows.
Understanding of data and transport architecture, including potential latency impacts.
Superior collaboration skills with a demonstrated ability to develop strong interdepartmental relationships and excellent cross-functional aptitude, particularly in working with various planning and implementation teams.
Expert-level proficiency in MS Excel, including advanced data evaluation techniques.
Preferred systems knowledge: AMS/ROC, IFO, Scenario Manager, COMET, Access Assurance Tool, iSE, and VFO.
Working knowledge of FlightDeck, PRO, ASRi, and Swift.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
Requisition #: 338313
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
06/18/2025