Description
Who We Are
Tracing our original history back to 1920, EJF Real Estate Services has been a family-owned, family-operated business focused on community association management and real estate sales in the Washington, DC metropolitan area for over 30 years. Today, we are the largest DC-based property management company servicing hundreds of clients across the Nation. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service work together to help communities thrive! Want to join in on the fun?
What You Do
The Portfolio Manager effectively manages the properties within their assigned portfolio in accordance with each Association’s governing documents, EJF’s established policies and procedures, all Federal, State, and County Fair Housing Laws, the American with Disabilities Act, and all other laws pertaining to housing. This role will also support the management of financials and work to minimize delinquencies and expenses, all while providing quality service and creating value for each Association. The Portfolio Manager, directly or with onsite staff, works to support and assist in the management of all aspects of day-to-day operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc.
Requirements
- Complete responsibility for all management services at the property.
- Ensure that all rules and regulations that govern the association are enforced.
- Maintain records for all aspects of the operation of each association.
- Negotiate contracts and update the contract analysis for association.
- Ensure quality control of employee workmanship, contractors, and competitive pricing.
- Process incident/accident reports and insurance claims, handle potential litigation requests, and follow through with the direction of the Board of Directors.
- Attendance at Board Meetings per management contract requirements.
- Maintain a calendar of contracts, expiration dates, and key dates in the competitive bidding process for all contracts.
- Maintain all common elements in good working order.
- Be available to be on-call to handle after-hours emergencies as needed.
- Provide excellent customer service and maintain open lines of communication with fellow employees, residents, board members and outside vendors.
- Prepare owners notices, replies to owner correspondences, provides insurance company information and recommendations.
- Represent EJF to owners, government, contractors, suppliers, etc.
- Inform Board of Directors and Human Resources of personnel needs.
- Oversee and manage all responsibilities of the onsite staff.
- Other duties as assigned.
Financial Reporting & Budget Administration:
- Prepare written Monthly Management Reports for the Board of Directors, to be discussed during scheduled Board Meetings.
- Prepare an annual draft budget for the Board’s review and approval.
- Obtain competitive bidding for all contracts based on written specifications, with the final decision made by the Board of Directors.
- Authorize purchases and approve invoices for payment.
- Identify opportunities to reduce overhead costs.
Capital Improvements:
- Recommend and report to the Board improvements needed on the property.
- Prepare and implement an annual budget along with working capital reserve projects.
- Perform monthly inspection of preventative maintenance and ensures compliance with schedule.
- Provide the Association with options regarding energy management and capital expenditures.
- Oversee contractor activities to include receiving certificates of insurance, copies of bonds, manufacturer’s warranties, release of liens, reviewing and enforcing the quality of workmanship and warranties.
- Ensure and provide for all standard operating procedures for all maintenance activities, develop and maintain preventive maintenance and inventory program for mechanical, plumbing and electrical equipment, common element heating and cooling systems and commonly used spare parts for repairs.
Supervision of Onsite Staff:
- With HR support: responsible for hiring, training and supervising onsite staff in accordance with EJF policies and in accordance with local and federal employment laws and practices.
- Assists onsite staff with training and development and addresses performance issues in a timely fashion.
Qualifications:
- Bachelor’s degree and/or equivalent work experience.
- 5-7 years property/portfolio management experience.
- Property/portfolio management experience with associations in an established management company.
- CMCA and/or AMS preferred.
- Must be customer focused and exhibit superior service to properties.
- Responsible, very organized, intelligent, and hardworking individual.
- Superior verbal and written communication skills and a high degree of professionalism.
- Experience in managing property budgets and finances.
- Supervisory experience to coach, develop and lead onsite employees.
- Must be able to work independently and be resourceful in resolving community issues.
- Strong technical skills to include working knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
- Experience in or ability to gain knowledge of industry software such as: Vantaca, and community website/web portal hosts.
Core Values
All EJF employees must exhibit our core values in their roles and interactions.
- Respect
- Teamwork
- Accountability
- Service
- Community
- Passion
- Integrity
What We Offer
EJF offers a comprehensive health benefits package that includes medical, dental, and vision insurance, employer-paid Life and Disability insurance, and 401(K) plan with company match and immediate vesting. We also offer generous leave accrual, starting at 15 days annually, and 12 paid holidays. Competitive salary based on experience.
EJF is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to any protected category under Federal law or laws of the District of Columbia. If you are an applicant that requires reasonable accommodations, please email us at hr@ejfrealestate.com.