Description
At Amazon's Advertising Trust team, we're seeking a Principal Program Manager who will obsess over the customer experience with ads. This role sits at the intersection of technology, advertising, and customer experience, offering a unique opportunity to shape the future of digital advertising.
As the driving force behind our Andon Cord program, you'll be tasked with identifying critical gaps in our advertising processes and spearheading initiatives to bridge them. This isn't just about fixing issues; it's about reimagining how we approach advertising trust.
You'll be a strategic partner to leadership, translating intricate technical concepts into clear business value. You'll collaborate with diverse teams across Amazon, from engineering and product management to policy, to drive holistic solutions. Your ability to build consensus, influence without authority, and navigate ambiguity will be crucial as you lead cross-functional projects that span multiple organizations.
We're looking for someone who can think big while staying grounded in data and customer obsession. You'll need to balance the needs of advertisers, who want to reach their audience effectively, with those of shoppers, who expect a trustworthy and relevant ad experience. This role requires deep understanding of the advertising industry, regulatory landscape, and emerging ad trends.
If you're passionate about solving complex problems at scale, driving innovation, and making a tangible impact on how people interact with advertising, this role offers an unparalleled opportunity.
Key job responsibilities
Lead the Amazon Ads Andon Cord program to identify and flag critical customer experience defects and drive rapid resolution across relevant teams
Identify and analyze sub-optimal customer experiences with ads, using data-driven insights to pinpoint areas for improvement
Collaborate with multiple organizations to build consensus on prioritizing and implementing product solutions that enhance ad-related customer experiences
Champion innovative solutions that address customer pain points
Influence leadership to prioritize customer-centric improvements in the ad experience, presenting compelling business cases backed by customer data
Act as the voice of the customer in technical and strategic discussions, ensuring that customer needs remain at the forefront of ad trust initiatives
Basic Qualifications
7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
7+ years of managing, analyzing and communicating results to senior leadership experience
MBA
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
Experience delivering projects within scope, time, budget and quality
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.