Description
3 Days Hybrid from any of our locations in RI, NJ, MA, TX or AZRole is not relocation eligible.
Principal Site Reliability Engineer - Observability/AIOps
Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures internally critical and externally visible systems have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance. SRE is a mindset, and a set of engineering approaches focused on optimizing existing systems, building infrastructure, and eliminating work through automation. As a Site Reliability Engineer with focus on observability you will build and operate next generation observability platforms.
As an SRE with Observability focus you will:
? Explore the complex IT estates of our clients to understand their observability/AIOps opportunities
? Collaborate to architect unified observability and AIOps strategies which employ leading AI technology
? Implement enterprise observability/AIOps technology and processes
? Amplify observability/AIOps outcomes by accelerating adoption across technology and business organizations
Responsibilities include:
? Developing API-driven micro-services that combine into large and complex platforms
? Planning and executing highly parallel distributed object storage transformations and migrations
? Maintaining automated test suites using CI/CD tools
? Participating in collaborative projects with small software engineering teams
? Develop automation, processes, and tools designed to make our services simpler and more robust
? Participate in troubleshooting, capacity planning and analysis, performance analysis activities
? Advise management on service onboarding strategies and execution
Critical Hiring Criteria
What we are looking for:
? Entrepreneurs who seek challenging problems to solve
? Creativity, initiative and acute attention to detail
? Thirst for innovation and solving problems at lightning speed
? Passion for automating everything repetitive
? Obsession with software scalability and performance under high loads
? Love for using and contributing to open-source software
Please bring to the table:
? Development experience, comfortable working in multiple languages(Python, Java, Go and Ruby a plus)
? Experience working in collaborative coding environments (peer review, continuous integration, etc)
? 7+ years of application development
? Experience working in distributed remote teams across multiple time zones
? Experience in large scale operations environments
? 7+ years of experience with Linux/Unix development or systems administration
? 3+ years of experience with networking systems and technologies
? Deep understanding of network performance and security
? Ability to identify tasks which require automation and implement required automation
? Configuration Management tools experience with Puppet, Chef, SaltStack
? Hands-on operational experience in a high-volume or critical production service environment - distributed systems, capacity planning, continuous deployment
? BA/BS in Computer Science preferred, or equivalent experience (advanced degrees preferred)
We have opportunities to work with and learn:
? Object Storage - Minio/S3/etc
? Data Collection - OpenTelemetry/Grafana Alloy/etc
? Message Bus - Kafka/NSQ/etc
? Scaling Databases - Druid/Clickhouse/Cassandra/etc
? Relational database technologies at large scale - Timescale/Vitess/Postgres/etc
? Scheduling & Orchestration - Kubernetes/OpenShift/Docker
? Cloud Platforms - AWS/Azure
Pay Transparency
The salary range for this position is $ 130,720 - $ 196,080 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
06/16/2025