Proactive Titration Medical Assistant

The Cadence Health team seeks a Proactive Titration Clinical Navigator, as part of our expanding team, to play a critical role in enhancing the patient experience and ensuring the smooth delivery of care. The Proactive Titration Clinical Navigator will be responsible for contacting patients to discuss disease-specific medication recommendations in collaboration with Cadence NPs and the patient’s physician.

This role involves contacting patients during core business hours: full-time, 10AM – 7PM OR 11AM – 8PM Eastern Time.

WHAT YOU’LL DO:

• Reach out to patients to review medication titration recommendations provided by Cadence Nurse Practitioners, ensuring clear communication and adherence to treatment plans.
• Every healthcare interaction with Cadence must be an exceptional experience that prioritizes patient well-being and aligns with our health system partners’ goals.
• Take ownership of your tasks while ensuring high standards of accuracy and professionalism.
• Maintain precise, detailed documentation of patient interactions in compliance with HIPAA and Cadence’s clinical protocols.
• Use your expertise to guide patients in understanding disease-specific medications and how they relate to their care plans.
• Show up on time and consistently meet deliverables, ensuring patient care and service are never compromised.
• Provide timely, clear, and empathetic communication with patients and healthcare providers.
• Manage your responsibilities independently while maintaining high performance and efficiency.

WHAT YOU’LL NEED:

• Active certification as a Medical Assistant from an accredited association (AAMA, NCMA, NHA, NCCT, AMT, or NCCA).
• 5+ years of clinical experience in acute or ambulatory care, with a strong preference for experience in cardiology or nephrology settings.
• Experience maintaining HIPAA-compliant environments and protecting patient confidentiality.
• Must have a HIPAA-compliant home office setup with reliable internet, including stable Wi-Fi and strong upload/download speeds.
• Highly skilled in written, verbal, and interpersonal communication, with the ability to engage patients and healthcare providers effectively.
• Strong track record of working independently, managing time effectively, and fulfilling job duties with minimal supervision.
• Consistent attendance and adherence to work schedules to ensure timely and effective patient care.

WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients – regardless of zip code – deserve access to the best possible care.

Care is at the core of everything we do. The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries
• Medical, dental, and vision insurance
• Teladoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program
• Expected compensation range: $20-$22 per hour
• Performance-based bonus opportunities
• Location: Remote