POS-28864
About the Role
Service Hub is purpose-built to deliver remarkable customer experiences at scale – and Omnichannel communication is at the heart of that mission. As the Design Manager for the Omnichannel product group, you’ll be leading a design team focused on building intuitive, high-impact 1:1 communication tools that are foundational to every sales and support team’s success.
This is a platform-facing leadership role: you’ll help build the connective tissue that enables seamless, contextual experiences for every HubSpot customer – regardless of channel or business size. Our Omnichannel platform empowers front-line teams to meet customers where they are (phone, email, SMS, and more), preserves full context across touchpoints, and ensures conversations are easy to manage at scale.
You’ll collaborate deeply with engineering, product, and design leaders across the product family (e.g., Sales Hub, Content Hub, Operations Hub) to deliver solutions that work across use cases, and set a high bar for craft, accessibility, and platform consistency.
In this role, you’ll get to:
- Set vision & strategy for the Omnichannel experiences that power 1:1 customer interactions.
- Empower your team by setting clear expectations, fostering autonomy, and championing a culture of growth, feedback, and high design standards.
- Work closely with stakeholders across product lines to ensure communication tools are flexible for diverse customer needs — from SMBs to global enterprises.
- Inspire and coach a team of talented designers — helping them grow their impact through thoughtful critique, regular feedback, and authentic care.
- Drive cross-functional impact by working closely with product management, engineering, and other design teams to shape priorities, align on vision, and ship high-quality products.
- Build for scale by ensuring your team’s design systems, workflows, and tooling support the pace and reach of HubSpot’s growth and platform ambition.
- Champion craft and usability by holding your team accountable to HubSpot’s high standards for craft, consistency and cohesion across channels.
- You’re not shy about digging into the work, but know how to give your designers space to own their ideas and solutions.
We’re looking for people who:
- Have experience leading design teams for business communication, collaboration or task management platform tools.
- Demonstrate a track record for building products in a platform environment– supporting multiple user types, business models, or regions.
- Thrive in cross-functional, highly collaborative environments; have a proven ability to bring stakeholders together to deliver high-impact work.
- Are passionate coaches and mentors who help their reports do their best work, hold them to high standards, and celebrate their growth.
- Balance vision and pragmatism, inspiring others while caring about delivering value iteratively.
- Model HubSpot’s culture of autonomy and flexibility, while being deeply invested in product excellence and business outcomes.
- Value continuous improvement and reflection, and are eager to learn and grow.
Why HubSpot?
- Make a global impact: HubSpot’s Omnichannel tools help millions of businesses build deeper relationships with their customers.
- Be part of a truly hybrid team: We embrace flexibility, asynchronous work, and diverse perspectives.
- Grow your craft and leadership: Coach at scale, learn from smart and caring peers, and help shape a category-leading platform.
- Ship work that matters: HubSpot is a high-autonomy environment where your contributions will shape the future of customer experience, sales, and support.
Cash compensation range: 195040-312110 USD Annually
About the Role
Service Hub is purpose-built to deliver remarkable customer experiences at scale – and Omnichannel communication is at the heart of that mission. As the Design Manager for the Omnichannel product group, you’ll be leading a design team focused on building intuitive, high-impact 1:1 communication tools that are foundational to every sales and support team’s success.
This is a platform-facing leadership role: you’ll help build the connective tissue that enables seamless, contextual experiences for every HubSpot customer – regardless of channel or business size. Our Omnichannel platform empowers front-line teams to meet customers where they are (phone, email, SMS, and more), preserves full context across touchpoints, and ensures conversations are easy to manage at scale.
You’ll collaborate deeply with engineering, product, and design leaders across the product family (e.g., Sales Hub, Content Hub, Operations Hub) to deliver solutions that work across use cases, and set a high bar for craft, accessibility, and platform consistency.
In this role, you’ll get to:
- Set vision & strategy for the Omnichannel experiences that power 1:1 customer interactions.
- Empower your team by setting clear expectations, fostering autonomy, and championing a culture of growth, feedback, and high design standards.
- Work closely with stakeholders across product lines to ensure communication tools are flexible for diverse customer needs — from SMBs to global enterprises.
- Inspire and coach a team of talented designers — helping them grow their impact through thoughtful critique, regular feedback, and authentic care.
- Drive cross-functional impact by working closely with product management, engineering, and other design teams to shape priorities, align on vision, and ship high-quality products.
- Build for scale by ensuring your team’s design systems, workflows, and tooling support the pace and reach of HubSpot’s growth and platform ambition.
- Champion craft and usability by holding your team accountable to HubSpot’s high standards for craft, consistency and cohesion across channels.
- You’re not shy about digging into the work, but know how to give your designers space to own their ideas and solutions.
We’re looking for people who:
- Have experience leading design teams for business communication, collaboration or task management platform tools.
- Demonstrate a track record for building products in a platform environment– supporting multiple user types, business models, or regions.
- Thrive in cross-functional, highly collaborative environments; have a proven ability to bring stakeholders together to deliver high-impact work.
- Are passionate coaches and mentors who help their reports do their best work, hold them to high standards, and celebrate their growth.
- Balance vision and pragmatism, inspiring others while caring about delivering value iteratively.
- Model HubSpot’s culture of autonomy and flexibility, while being deeply invested in product excellence and business outcomes.
- Value continuous improvement and reflection, and are eager to learn and grow.
Why HubSpot?
- Make a global impact: HubSpot’s Omnichannel tools help millions of businesses build deeper relationships with their customers.
- Be part of a truly hybrid team: We embrace flexibility, asynchronous work, and diverse perspectives.
- Grow your craft and leadership: Coach at scale, learn from smart and caring peers, and help shape a category-leading platform.
- Ship work that matters: HubSpot is a high-autonomy environment where your contributions will shape the future of customer experience, sales, and support.
Cash compensation range: 195040-312110 USD Annually
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.