Product Manager, Consumer Experience

 

Learn How We Think—Start Here

Before you dive into the role, skim these three short reads. They capture how our Product organization sets priorities, recruits builders, and balances speed with craft:

1. The Product Team: Vision & Mandate
   https://creatingvalue.substack.com/p/the-product-team

2. How We Recruit for Product
   https://creatingvalue.substack.com/p/product-team-recruiting

3. High-Quality and Fast—Why We Refuse to Choose
   https://creatingvalue.substack.com/p/high-quality-and-fast

What You’ll Tackle — Through a Design-First, Consumer Lens

• Scout the frontier, sketch the future. Start with raw customer stories, rough pen-and-paper flows, and low-fi prototypes—then decide where to place our engineering, ops, or budget chips for the next 3–12 months.

• Own the whole arc. From first sticky-note wireframe to post-launch retro, every stage is yours: discovery calls, journey mapping, Figma mocks, ticket writing, project plans, QA, and success metrics—no hand-offs.

• Prototype → validate → polish. Pair rapid design sprints with cohort data and funnel metrics. If a layout change can solve the problem faster than code, you sketch it and test it first.

• Lead a micro-crew. Captain a tight squad of engineers, designers, ops, and support—keeping user experience at the center while unblocking, coaching, and delivering at pace.

• Write to think. Working-Backwards docs, weekly digests, and pre-mortems are your design brief, product spec, and narrative in one. Clear writing keeps the whole org aligned.

• Ship at clip. Slice big bets into testable slices, run guerilla experiments, and iterate—fast never means sloppy; every release meets Clipboard-level craft.

• Act like the owner of the store. Spot a gap—visual, functional, or operational? You jump in, sketch, build, or fix it, even if it’s “not what PMs usually do.”

This Role Could Click for You If…

• Consumer instincts, designer’s eye. You start with the human, sketch flows in Figma without blinking, and then dive into Amplitude to see if reality agrees.

• Decisive in the gray. When the numbers whisper instead of shout, you still make the call—then write down why.

• Curiosity on overdrive. Customer DMs, oddball edge-cases, new tool betas—you chase them for fun.

• Keyboard storyteller. Long-form docs and async comment threads light you up; you’d rather write than schedule a meeting.

• Velocity + craft. You’ve shipped fast and raised the bar at the same time—proof in production.

• End-to-end stamina. You’ve shepherded features from whiteboard scribble to GA rollout and kept the pod in sync the whole way.

Must-Have Experience

• 3–10 years owning product outcomes (PM, growth, or marketing with full P&L responsibility).

• Tangible wins improving retention, engagement, or revenue in a B2C or marketplace setting.

• Fluent in both qual (interviews, field studies) and quant (SQL, event analytics, A/B).

• Track record of crisp product docs, launch plans, and post-mortems that drive action.

• Proven leadership of cross-disciplinary squads—engineering, design, ops—on ambitious timelines.

• We’re looking for a PM who sketches and talks to users before opening a dashboard—then uses just enough data to sharpen instinctive judgment.

Bonus Points

• Marketplace, gig-economy, or healthcare staffing chops.

• 0→1 launch scars—or trophies—from new products or verticals.

• Strategy & Ops, growth hacking, or local-market playbook experience.

• Thrive in a fully remote, writing-first culture where async isn’t a buzzword—it’s how the work gets done.

 

Estimated annual compensation: $145k – $215k USD. Each candidate’s compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.