At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Real-Time Operations (RTO) is a cornerstone of Axon’s mission and a strategic priority, transforming public safety with Axon’s RTCC software, Axon Fusus. Our vision is bold: to become the go-to real-time platform for connecting communities and law enforcement. This includes enabling collaboration between first responders, businesses, and communities to enhance response, improve safety, and advance Axon’s mission to Protect Life.
You will play a pivotal role in building capabilities that revolutionize response to real-world events. You’ll focus on end-to-end processes for advanced real-time scenarios, ensuring responders have actionable intelligence. This role will focus on designing scalable solutions for integrating data and events from third-party partners into Axon Fusus to improve situational awareness and real-time decision making.
Succeeding in this role means that it will be much easier for customers to enable and configure integrations to Axon Fusus, accelerating time to value. Furthermore, success in this role means that customers will be able to drive more workflows directly from Axon Fusus - whether that is getting alerts from intrusion and access control systems that can be directly actioned or pinpointing the location of an incident based on gunshot detection and camera feeds. The net result is that you’ll directly contribute to Axon’s moonshot goal: reducing gun-related deaths between police and the public by 50% in 10 years.
What You’ll Do
Key responsibilities include integrating data streams and events from physical security systems, sensors, and trackers. This will require a deep understanding of workflows and the value of various safety solutions to drive decisions on notification and alert prioritization, search capabilities, and other workflow interactions.
You’ll need to deeply understand our end users—first responders, dispatchers, and their support teams—and the environments in which they operate. Partnering closely with product design and engineering, you’ll create a roadmap that addresses their challenges and drives lasting impact.
To excel, you must have significant experience in IoT or device-to-cloud problem spaces, designing customer-centric solutions at scale, and working across cross-functional teams. Furthermore, experience with physical security products such as access control and alarm systems will be a robust advantage. You’ll be skilled at making strategic trade-offs and will have a track record of delivering initiatives that drive measurable impact, not just theoretical value.
Location: Hybrid work 8x/month, live nearby any of our awesome US R&D Hubs (Atlanta, Seattle, Boston, or Scottsdale) so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture.
Reports to: Director of Product, Real-Time Operations
What You Bring
- Proven experience delivering and scaling sensor integration platforms, real-time pipelines, or video streaming solutions in public safety or physical security markets.
- Expertise in designing and shipping UX-heavy applications with complex workflows, either for enterprise or sophisticated consumer audiences.
- Strong background in IoT or device-to-cloud solutions, with an understanding of connectivity, scalability, and real-time performance challenges.
- Remarkable ability to present ideas and solutions to senior executive team (C-suite) and external customers.
- Well-developed product management fundamentals, including backlog management, ticket authoring, sprint planning, and execution.
- A hands-on approach to data analysis, including writing SQL queries, inspecting logs, and following clickstream events to inform decisions.
- Proficiency in improving product development processes, identifying inefficiencies, and implementing proven solutions.
Where you’ve been
- Education: Bachelor’s degree in computer science, engineering, or a related field.
- Experience: 4+ years of software product management experience delivering high-scale services with measurable results in advancing revenue, interaction, and user satisfaction.
- Prior experience in Enterprise Video Management Software, Physical Security Information Management (PSIM), or Military/Public Safety SaaS markets.
How you operate
- Product Sense: You understand user needs deeply and work backward from those needs to create impactful solutions.
- Business Sense: You define the right metrics and business goals, leading sustained improvements to key performance indicators.
- Customer Focus: You prioritize customer outcomes and design solutions that align with their needs.
- Research Skills: You conduct thorough, end-to-end research and collaborate with cross-functional teams to build informed strategies.
- Execution: You thrive at focusing on high-impact features, analyzing data, and orchestrating teams to deliver on time.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Wellbeing Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 103,500 in the lowest geographic market and USD 165,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.