Product Manager/Senior Product Manager, Legal Pro Services Fulfillment (Remote in North Carolina)

About your role

We’re looking for an exceptional Product Manager/Senior Product Manager to lead the development of a first-of-its-kind marketplace for on-demand legal advice. Think Uber or Lyft, but for legal help. This product will connect customers with qualified Legal Pros to request answers, schedule consultations, and access legal services in real time—at scale.

You’ll own the infrastructure that powers this experience, including the systems that manage customer intake, match them with Legal Pros, facilitate the interaction, track workflows, handle payments, and maintain a detailed audit trail. The platform will launch in the U.S. and expand globally, with the goal of disrupting the legal industry by making it simple and affordable for all.

You’ll work cross-functionally to define strategy, gather requirements, measure success, and ensure delivery—building the right product and building the product right.

How you will make a difference day to day

• Own the end-to-end delivery of Legal Pro fulfillment systems, working with stakeholders, customers, and delivery teams to define and implement scalable solutions.
• Define product KPIs and use data to drive decision-making, prioritize features, and measure outcomes.
• Create and manage detailed product requirements, documentation, and agile sprint planning.
• Collaborate with engineering to build API-enabled, extensible systems that scale with usage and support internationalization.
• Break down projects into clear, actionable tickets and work closely with engineering teams to ensure sprint commitments are met.
• Monitor progress and address risks, blockers, and dependencies that could impact timelines.
• Provide regular, clear updates to business and executive stakeholders on scope, status, and timelines.
• Design simple, visual user flows and wireframes to drive alignment across teams.
• Instrument your product to capture performance metrics, track health, and surface opportunities for improvement.
• Use cost-benefit analysis and data insights to propose features and optimizations that align with company goals.
• Collaborate with UX, internal teams, and customer-facing product groups to ensure exceptional user experiences.
• Build successful partnerships with third-party vendors and integrate their systems effectively.
• Design with scalability and sustainability in mind—minimizing technical debt and avoiding vendor or use-case lock-in.

What you’ll need

• 8+ years of product management experience, ideally in SLA-driven fulfillment systems for a recognized brand.
• Proven track record of delivering high-quality technical products that meet both customer and business needs.
• Experience with agile methodologies and translating complex requirements into clear, actionable deliverables.
• Strong data analysis and decision-making skills with the ability to define and track meaningful KPIs.
• Skilled in creating documentation, flows, and visual aids to align technical and non-technical stakeholders.
• Experience presenting updates to executives and managing multiple stakeholders across the business.
• Experience working across geographies and cultures, ideally in the U.S., U.K., or Brazil.
• Excellent collaboration and communication skills, with the ability to work effectively across product, design, engineering, operations, and customer teams.
• A track record of integrating third-party solutions and evaluating their value for your product ecosystem.
• A passion for Rocket Lawyer’s mission: making the law simple and affordable for all.
  

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process:

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview