Mark43 is approved to hire in Canada, the UK, and 45 U.S. states, including Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We’re seeking a Product Owner to join our CAD team, with a focus on GIS (Geographic Information Systems) capabilities and spatial aspects of public safety dispatch. In this position, you will play a critical role in shaping the geospatial components of our dispatch system, connecting internal teams, partner agencies, and end-users to ensure our CAD tools support real-time decision-making and situational awareness. You’ll help drive the roadmap for GIS features and mapping functionality, ensuring we deliver accurate, performant, and user-friendly solutions for emergency responders.
What you can expect to work on
If you were part of our team, here are some tasks you might have tackled last week:
Stakeholder Engagement:
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Collaborated with law enforcement and emergency dispatch teams to understand geospatial needs and workflows.
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Acted as the primary point of contact for GIS-related feature requests and feedback.
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Met with internal stakeholders to review CAD roadmap priorities and align on GIS enhancements.
Product Vision & Strategy:
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Helped define the vision and strategy for geospatial features within the CAD product, including dynamic mapping, layers, routing, and address validation.
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Prioritized product backlog items based on stakeholder needs, technical considerations, and long-term scalability.
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Identified KPIs to evaluate the performance of GIS features in live emergency environments.
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Stayed current on public safety GIS trends and national standards (e.g., NG911, NENA specifications).
Backlog Management:
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Maintained a prioritized and actionable backlog of GIS-related user stories and mapping improvements.
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Worked with engineering teams to define clear requirements and acceptance criteria for spatial data handling, address resolution, and map rendering.
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Participated in regular backlog grooming and sprint planning to keep the team aligned on priorities.
Cross-Functional Collaboration:
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Partnered with UX/UI designers to create intuitive map interfaces that support high-stress dispatch environments.
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Worked closely with engineering to deliver performant and reliable GIS functionality across web and mobile platforms.
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Collaborated with customer success and support teams to help agencies configure map data layers and ensure adoption of new GIS tools.
Training & Support:
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Supported the development of training materials to help clients onboard and fully leverage GIS functionality within CAD.
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Advocated for end-users by regularly gathering feedback and ensuring a seamless map-based user experience.
What we expect from you
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5+ years of experience in B2B SaaS product management.
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Experience working on GIS products or geospatial features within enterprise software (ideally related to CAD, emergency response, or transportation).
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Hands-on collaboration with engineering teams on technical product delivery.
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Strong understanding of spatial data, map rendering, and routing technologies (e.g., Esri, Mapbox, OpenStreetMap, or similar platforms).
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Exceptional communication skills and the ability to translate technical GIS requirements into clear user stories.
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Familiarity with Agile methodologies and the full software development lifecycle.
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Experience working with public safety agencies or related fields is highly desirable.
People who thrive on our team also tend to share the following characteristics:
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Humble, open, and curious – You value learning from teammates and listening to user feedback.
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Excited, motivated, and passionate – You love working at the intersection of technology and real-world impact.
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Collaborative, empathetic, and friendly – You advocate for users, support your team, and communicate clearly and respectfully.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43’s security measures all employees must: Engage in appropriate use of the company’s electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ** Redacted ** requesting the accommodation.