Qualifications:
- Bachelor’s degree in a human sciences or social service field. Relevant experience providing direct services to adults with mental health, substance use, and complex medical conditions may substitute for the degree requirement.
- Minimum of three years of experience in a supervisory role.
- Knowledge of Social Security benefits and reporting requirements.
- Effective advocacy, organization, and communication skills (including de-escalation and conflict resolution).
- Ability to work effectively both independently and as part of a collaborative team.
- Computer literacy, including Microsoft Office Suite and data entry skills.
- Commitment to confidentiality, ethical practice, and adherence to HIPAA and agency policies regarding PHI.
- Must be willing to travel around SOMA and Tenderloin neighborhood to support clients.
- Ability to pass a criminal background check.
Job Duties:
- Recruit, hire, evaluate, train and terminate program staff in accordance with the job description, the Conard House Personnel Manual, and applicable state and federal regulations.
- Conduct staff performance discussion at the end of introductory period and annually.
- Review and update program staff job descriptions.
- Ensure that day-to-day program services are delivered in adherence to state and federal regulations, and Conard House policies, procedures, contractual agreements and professional standards.
- Develop, expand, and refine procedures and services that are relevant to the needs of clients to ensure that Money Management/Case Management services are of the highest quality.
- Monitor staff leave accrual balances and approve staff request for leave based on program coverage.
- Supervise program operations and conduct supervision meetings for staff weekly or as needed.
- Preparing statistical reports, data collection, and data entry for multiple contracts. Ensure all contract goals and objectives are met. Attend collaborative meetings with contracting agencies as necessary.
- Participate in Program site review for multiple contracts and ensure all contract objectives are met.
- Ensure disaster/safety manual and issues of safety are discussed regularly at staff
- meetings.
- Attend weekly supervision meetings, scheduled staff meetings, and attend agency meetings/trainings as required. Attend outside trainings as requested or assigned.
- Stay informed about social issues and political climate surrounding homelessness, mental health, and substance.
- Help develop and maintain liaisons with homeless advocacy groups, community organizations, and other service providers.
- Maintain contact with Social Security personnel to ensure efficient and timely processing of paperwork.
- Follow agency/HIPAA guidelines for confidentiality and release of information. Ensure files and confidential records are appropriately secured.
- Provide crisis support to Case Managers. Liaise with Police Department and Psychiatric Emergency Services to ensure client and staff safety and appropriate level of care.
- Familiarize with agency and program health and safety procedures, review policies and manuals, and attend relevant trainings.
- Ensure interactions with clients and staff demonstrate respect for cultural, racial, ethnic, and gender differences.
- Assist in managing and utilizing TrueLink financial services to support clients' money management needs.
- Complete all other duties as assigned by the supervisor.
To apply, please send your resume to apply@conard.org with the job title as the email subject. Cover letters are appreciated, especially those that express your intent and interest in working at Conard House.
Conard House is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.