It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
The Role
The role of the Program Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
Your day-to-day
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
Develops 12-month road maps for assigned clients, expanding their scope, maturity, and security posture
Maintains program roadmaps and is accountable for delivery of objectives against deadlines
Identify and prioritize short term and long-term goals
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
Design and implements solutions to complex problems with minimum supervision
Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
Acts as consultative, trusted adviser to assigned clients, owning the relationship
Accountable for client satisfaction, retention and keeping their data secure
Open and assigns cases as required
Monitor all clients’ cases to ensure that tasks are accurate, viable and completed within SLO guidelines
Provide flexibility with schedule to cover job requirements
Ensures adherence to service briefs, Proofpoint best practice, and SOPs
What you bring to the team
3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Knowledge of data communication concepts and technologies, specifically email and networking
Working knowledge of Windows, Active Directory, and Microsoft Exchange
Ability to effectively work in a team environment as well as independently
Must be proactive and have outstanding verbal and written communication skills
A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awareness
Capability to drive performance and achieve excellent results
Ability to work effectively with team members and with clients
Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
Demonstrated organizational and scheduling skills, strong time management skills
Ability to approach problems from multiple angles and find creative solutions (conflict resolution)
Previous experience working in 24x7 Security Operations Center (SOC)
Nice to have’s
Threat Protection, Data Loss Prevention or Information Security experience Preferred
Industry standard certifications (CISSP, PMP, CISM, etc.) Preferred
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
#LI-Remote
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 75,225.00 - 110,330.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 59,400.00 - 87,120.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 54,450.00 - 79,860.00 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.