Pearl Interactive Network is actively seeking accomplished Contact Center Project and Program Managers (PMs) to Join Our Talent Community in preparation for future onsite, hybrid or remote operations.
As a Project or Program Manager , you will take charge of project oversight and implementation, ensuring the seamless execution of all support activities. This includes planning, organizing, and directing efforts, as well as managing financial and staffing resources to align with government program objectives. Acting as the primary liaison between the contractor and government officials, you will monitor performance metrics, oversee training initiatives, and coordinate subcontractor activities to drive successful outcomes. Join us and make a meaningful impact on future programs!
Seeking GovCon Industry Experts - We are looking for candidates with specialized experience in government contracting (GovCon), particularly within federal agencies such as the Department of Defense (DOD), Department of Transportation (DOT), and Department of Labor (DOL). Ideal candidates will have a strong understanding of federal procurement processes, compliance regulations, and contract management within these sectors.
Essential Duties and Responsibilities:
Project Planning & Execution:
Manage and implement the overall project strategy, ensuring compliance with contractual obligations and government objectives.
Organize, direct, and coordinate all project support activities to maintain operational efficiency.
Oversee project timelines, deliverables, and risk mitigation strategies to ensure successful completion.
Government & Stakeholder Relations:
Serve as the primary point of contact for government program officials, addressing project status, issues, and concerns.
Provide regular updates and reports to government stakeholders on project performance and key milestones.
Ensure project operations align with government policies, regulations, and customer service objectives.
Financial & Staffing Resource Management:
Coordinate financial resources and budgeting to ensure efficient project execution.
Oversee staffing resources, ensuring the right personnel are in place to meet project requirements.
Manage and monitor the activities of subcontractors, ensuring compliance with contract terms and performance expectations.
Performance Monitoring & Reporting:
Track and analyze performance data, identifying trends, challenges, and areas for improvement.
Provide regular performance reports to the government, including key insights and recommendations for optimization.
Ensure adherence to quality assurance and customer service standards.
Training & Staff Development:
Develop and coordinate training programs to keep staff current on government programs, policies, and customer service expectations.
Foster a culture of continuous learning and professional development among project team members.
Education and/or Work Experience Requirements:
Bachelor's degree in project management, Business Administration, Operations Management, or a related field.
5-7 years of experience in project management, preferably in a government contracting environment.
Strong understanding of government regulations, project execution, and performance tracking.
Proven experience in budget management, resource allocation, and subcontractor oversight.
Customs & Border Protection experience, a plus.
Amazon Web Service (ASW) and Salesforce experience required.
Excellent written and verbal communication skills, with the ability to effectively engage with government officials and stakeholders.
Experience leading cross-functional teams and ensuring successful project implementation.
Strong analytical skills, with the ability to monitor and improve project performance metrics.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required
Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.