ACCOUNT COORDINATOR - Project Management Specialist Banko Overhead Doors
Banko Overhead Doors, a trusted leader in residential and commercial garage door solutions, is seeking a Project Management Specialist to join our growing team in a customer-facing, high-volume environment. This is a full-time, professional position ideal for individuals with strong project coordination, customer service, and account management experienceparticularly those who thrive in a fast-paced and team-oriented setting.
As a Project Management Specialist, you will be the main point of contact for luxury residential builders and homeowners, providing a white-glove service experience from start to finish. This role involves overseeing special-order garage door projects, managing builder accounts, and coordinating complex installations. Candidates with a keen eye for detail, creative problem-solving skills, and a passion for delivering exceptional customer experiences will excel in this role.
Key Responsibilities:
- Manage assigned builder and homeowner accounts, serving as the primary liaison for all project-related communication.
- Coordinate all stages of the garage door installation process, including ordering, service, warranties, and delivery confirmation.
- Handle high-level concerns and complaints with professionalism and urgency.
- Maintain frequent communication through high-volume phone and email support.
- Collaborate cross-functionally with internal departments to stay up to date on garage door product offerings.
- Use project management tools such as Google Workspace, CompanyCam, Southware, and OneNote to track timelines and progress.
- Assist with permit coordination and follow-ups as necessary.
- Continuously support process improvement across the department and company.
Required Qualifications:
- Associates degree or equivalent experience in customer service, project management, or account coordination(3-4 years preferred).
- Excellent communication and interpersonal skills.
- Strong ability to multitask, prioritize, and execute tasks in high-pressure situations.
- Proven track record of building strong client relationships and maintaining positive team dynamics.
- Proficient in Microsoft Office Suite and tech-savvy with project planning tools.
- Fast typing speed (minimum 50 WPM).
- Successful completion of a background check is required.
Physical Requirements:
- Must be able to sit at a desk and use a computer for prolonged periods.
Why Join Banko Overhead Doors?
For over 40 years, Banko has been Floridas trusted garage door company, delivering quality service and superior products across the state. We take pride in fostering a collaborative, respectful, and high-performing workplace. Join us and be part of a team where your project management skills and customer service excellence make a real impact.
Apply Today
If youre ready to bring your customer-first mindset, organization, and drive for results to a well-established Florida brand, Banko Overhead Doors wants to hear from you. Apply now to advance your career in garage door project coordination and customer solutions.
It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.
{Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }
Compensation details: 22-24 Hourly Wage
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