Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Who We Are Looking For:
The Resident Regional Manager of Cafeteria Operations is responsible for the growth, profitability, and retention of an assigned portfolio of operations for an account, which includes any new program implementations. This position will ensure that our cafeteria business is well-coordinated and productive by managing its standard operating procedures and coaching its people operating Fooda cafes.
The areas of responsibility for this role are wide and thus requires thorough knowledge of various company processes and programs to ensure alignment. This position requires an individual to be extremely organized, have a keen attention to detail and the versatility to work with different aspects of a business including partnering with sales on retention and growth strategies for their client.
This role requires being based in our Northeast region and onsite at any one of the Client's campuses every day ensuring the highest level of operations, Client engagement, and account management. You cannot improve what you do not know.
This position reports to the VP of Café Operations that oversees all Fooda café operations and implementation. As the ideal candidate:
You manage a team that successfully:
Identifies and targets areas in which a café location can improve its operations
Identifies and targets areas in which a café location can increase sales and participation from the location's audience
Monitors trends related to revenue margins and operating expenses to drive profitabilit y
Develops and implements guidelines for employee evaluations, recruitment and promotions
Oversees and finds ways to improve employee productivity
Has a hospitality mindset i.e. always looking to improve the consumer experience, Client relationship, and provide best in class experiences and customer service
Ensures the company follows local health department and licensing regulations resulting in A scores
Ensure client Quarterly Business Reviews are conducted with assigned client ensuring customer success
You personally lead efforts to:
Create a great customer experience
Meet and exceed Client expectations
Partner with other relevant leaders at Fooda to execute strategic initiatives that improve the sales, profitability and retention of your client.
Manage relationships/agreements with external partners/restaurants
Lead Quarterly business reviews with Client and key Restaurant Partners
Demonstrate excellence in implementing rigorous and disciplined measures / metrics that benchmark performance and create accountability
Act as a forward-thinking analyst of the business, broader market, and the competitive landscape
Leverage new technology to continuously improve experience, programming, and ultimately value to your client.
What You Should Already Have:
5+ years in Operations and Account Management with a regional or national food service organization.
2+ years in a position successfully leading other dining or unit managers.
Experience opening and transitioning new sites and excellent project management skills
Expertise in reading, interpreting and creating actionable next steps from a café or unit P&L.
History of successful client relationships and interaction
Experience negotiating agreements with partners, suppliers and clients.
Demonstrate a growth mindset; continue to execute day to day existing operations while also implementing new processes that drive operational excellence.
Demonstrated ability to think strategically and creatively while executing and driving results
Metrics driven and highly motivated by overarching business goals
Experience opening new sites and excellent project management
Overnight travel is required; <20% overnight travel
What We'll Hook You Up With:
Competitive market salary, plus bonus and stock options based on experience
Comprehensive health, dental and vision insurance plans
401k retirement plan with company match
Paid maternity and parental leave benefits
Flexible spending accounts
Company-issued laptop
Daily subsidized lunch program (ours!) and free food and beverages in the office
A fulfilling, challenging adventure of a work experience
Must be authorized to work in the United States on a full-time basis. No recruiters please.
The salary range for this role is $115,000-$135,000 and includes an annual bonus plan tied to metrics and results. The salary is dependent on a number of factors, including but not limited to work experience, training, location, and skills.
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