Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
The Elastic Regional Services Partner (RSP) is a trusted expert focused on accelerating our customers’ time to business value through Elastic’s professional services and enablement offerings. With a relentless focus on driving services bookings as the primary measure of success, the RSP plays a critical role in the growth and adoption of Elastic solutions.
This role is ideal for someone who thrives at the intersection of customer engagement, commercial ownership, and delivery excellence. Through deep collaboration with Sales, Delivery, and Customer Success teams, the RSP will build and execute tailored services strategies that resonate with customer objectives and deliver measurable outcomes.
Reporting to the Regional Services Director (RSD), the RSP will own the development of a services territory strategy and be accountable for achieving and exceeding services bookings targets, crafting compelling proposals and Statements of Work, and ensuring customer satisfaction and long-term value realization through Elastic Services.
Key Responsibilities
- Drive Services Bookings: Take full ownership of services bookings targets in your territory. Accurately forecast, track progress, and take strategic actions to achieve and exceed goals.
- Create a Winning Services Strategy: Build and maintain a territory plan that aligns Elastic Services to customer priorities, accelerating adoption and long-term value.
- Collaborate with Sales and Account Teams: Lead services discovery and shape outcome-driven proposals. Own the services bid and negotiation lifecycle to align with customer goals.
- Own Governance for Strategic Accounts: Provide oversight across a portfolio of key engagements, managing escalations and ensuring alignment with Delivery and Project Coordination.
- Lead Operational Excellence: Continuously position the right Elastic Services for customer needs, maximizing satisfaction and strengthening Elastic solution capabilities.
- Cultivate Trusted Relationships: Build long-term partnerships by understanding customer journeys and aligning services to their evolving objectives.
- Act as Strategic Advisor: Influence internal stakeholders and strategic account planning by sharing services perspectives that drive customer success and adoption.
- Model Leadership and Collaboration: Be a visible leader across the region—promoting alignment, supporting team collaboration, and championing services growth initiatives.
Qualifications
- 8–12 years’ experience in professional services, presales, or customer engagement roles in a high-growth tech environment.
- Bachelor’s or graduate degree in Business, Computer Science, Economics, or related field (or equivalent experience).
- Proven commercial ownership for services bookings, including forecasting and contract negotiation.
- Strong delivery governance and ability to lead complex services negotiations with customer-aligned value propositions.
- Experience in search, observability, security or analytics technology domains is highly desirable.
- Fluency in German.
Bonus Points
- Background in open-source technologies such as Elasticsearch, Linux, NoSQL, or related platforms.
- Experience as a billable consultant or project manager.
- Empathy for delivery execution and understanding of how to translate customer goals into delivery success.
Skills & Success Attributes
- Strategic and consultative mindset with ability to influence C-Level stakeholders.
- Skilled in aligning services to measurable business value and managing outcomes-based engagements.
- Ability to build and execute territory plans that support sustained services bookings growth.
- Fluency in services sales methodologies, forecasting discipline, and delivery governance.
- Recognized for cross-functional collaboration, customer-centricity, and high accountability.
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Additional Information – We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact – We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email ** Redacted **. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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