Company Description:
Hotel Overview:
Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.
Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests. Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.
What is in it for you:
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job Description:
RESIDENCE SERVICES SUPERVISOR
Turning moments into memories for our guests and owners by being an ambassador for our brand, our property and our community. As a member of our Reception Team, you will use your passion for personalized guest service by providing a warm welcome for our owners and guests and sharing the very best attractions, events and venues our destination has to offer!
Summary of Responsibilities:
Reporting to the Director, Residences, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service to Owners and Guests
- Oversee day to day shift operations and act as MOD on the floor ensuring policies, procedures, and service standards are adhered to
- Work overnight shifts and housekeeping opening/closing tasks as needed
- Communicate through briefings, emails, and meetings pertinent information to the shift and operation
- Responsible for emergency protocol and procedures as needed
- Process charges to guests for rental, groceries, and customer services, and owners
- Manage service tracking logs inclusive of all requests, both pending and confirmed
- Train and develop Residence Services Team
- Develop and maintain strong guest and owners' relationships to ensure guest loyalty and adhere to program controls and compliance with guest loyalty program
- Handle guest concerns including recovery and react quickly, logging and notifying proper area including follow up once resolved
- Follow department policies, procedures, PCI and service standards
- Follow all health & safety policies
- Other duties as assigned
Qualifications:
- Previous Front Desk/Concierge experience
- Outstanding guest services skills and sophisticated verbal & written communication skills
- Valid drivers' license in good standing
- Computer literate in Microsoft Windows applications
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
(include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: You must provide proof that you are legally entitled to work in the United States. Employment is conditional upon your ability to produce acceptable documentation establishing that you are legally entitled to work in the United States within three days of your date of hire.
Pay Rate: $32.16 per hour
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
About Fairmont Hotels & Resorts:
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the