Why We're Here
We believe heartfelt, human connections make peoplke's loves better. Especially the people who work here.
Or founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Responsible for development, execution, and measurement of strategic and tactical yield and inventory management to maximize rooms revenue via major distribution channels, including the GDS, Central and On-property reservations, Website, and third-party internet sites. You'll support the General Manager and the Sales Team by providing pertinent information and tools to enhance the property's sales and marketing efforts and decision-making processes. You'll identify, communicate, and execute opportunities to increase incremental revenue. With assistance from the Director of Sales, you'll provide short-term and long-term rooms revenue projections, including weekly, monthly, quarterly, and full-year projections.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Set and manage appropriate yield controls to maximize revenue on all distribution
channels, including CRO, GDS, Website, and third party channels.
Communicate sell strategies with sales and operations team.
Monitor and evaluate market demand trends, including surveying the competitors
strategies.
Conduct weekly Yield meetings.
Attend Sales and Marketing meetings and offer input.
Provide statistical information to executive team members at the property.
Complete and submit Kimpton Group monthly, quarterly, and yearly reports (as requested).
Hire, train, and supervise reservation employees and operations, daily.
Maintain and enhance client-vendor, travel agencies, and consumer relationships.
Set and ensure accurate rate (SRP) loads.
Monitor and evaluate CRO-Pegasus performance on a weekly and monthly basis, including Central Agents performance, i.e. Conversion, regret, denial (statistics), etc.
Provide reports measuring results of hotels Sales and Marketing efforts and interpreting as needed.
Ensure all reservations are entered in a timely and accurate manner.
Set appropriate and congruent pricing among all market segments and distribution
channels.
SPECIFIC EXPERIENCE WE'RE SEEKING:
Bachelor's Degree is preferred.
3 years' experience in Reservations, Revenue, Sales and Marketing, Guest Services, Front Desk, or other similar role required.
Knowledge of the GDS.
Knowledge of internet distribution channels (business models and operations).
Proficient in Microsoft Office suite.
Strong verbal and written communication skills.
Team-oriented and self-driven.
Analytical and mathematical skills.
Previous Revenue Management in Hotels preferred.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education and/or Experience: Bachelor's Degree is preferred. 3 years' experience in
Reservations, Revenue, Sales and Marketing, Guest Services, Front Desk, or other similar role
required.
Language Skills: Ability to read, write, and verbally communicate effectively and professionally.