Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.
Job Summary:
Rakuten Rewards is searching for a Risk Operations Manager to join its growing Operations team. We are a “get things done” group focused on organizational efficiency, creating systems that enable our employees to work more effectively, while reducing risk for the organization. The Risk Operations Manager will lead incident management and reporting, oversee enterprise risk management, ensure regulatory compliance, and coordinate business continuity planning. This role requires the ability to proactively identify, assess, and mitigate organizational risks, develop and implement effective remediation plans, and lead strategic risk-related projects. The ideal candidate is a strong leader with excellent communication, collaboration, and analytical skills, capable of driving alignment and transparency across diverse teams.
Key Responsibilities:
- Lead Incident Management Process
- Ensure timely identification, documentation, and resolution of incidents
- Coordinate with stakeholders to investigate root cause, ensure development of remediation plans, track remediation efforts, and ensure effective resolution
- Develop comprehensive reporting systems for trends, remediation status, and risk assessments, presenting updates to senior management
- Oversee Enterprise Risk Management
- Partner with cross-functional teams to identify, evaluate, and communicate organizational risks across business units, processes, and projects
- Conduct risk assessments to evaluate the likelihood and impact of identified risks and prioritize them with organizational objectives
- Collaborate with stakeholders to develop actionable remediation plans, provide guidance on mitigation strategies, and monitor progress, escalating delays as needed
- Maintain accurate records (e.g., risk registers) and prepare risk reports, dashboards, and updates for leadership
- Stay informed on industry trends and emerging risks to proactively improve risk management practices
- Ensure Compliance with Group Regulation
- Review and update internal regulatory documents to ensure compliance with laws and regulations
- Collaborate with legal and compliance teams to interpret and implement regulatory requirements, keeping stakeholders informed of changes
- Develop and deliver training programs on regulatory compliance, ensuring materials are current and effective
- Monitor and evaluate training effectiveness, making improvements as necessary
- Coordinate Business Continuity Planning
- Maintain and update a comprehensive business continuity plan
- Coordinate with various departments to ensure that business continuity plans are integrated and effective
- Conduct regular drills and simulations to test the effectiveness of business continuity plans
- Manage Strategic Risk-Related Projects
- Lead cross-functional teams to identify, assess, and prioritize the development of risk-mitigating processes based on evolving business needs
- Facilitate regular communication and collaboration with stakeholders to ensure alignment and transparency throughout process development
- Develop and maintain comprehensive project plans, timelines, and deliverables to drive the successful execution of risk-related projects
- Monitor and adjust project priorities to align with organizational goals, ensuring timely and effective execution of initiatives
Qualifications:
- Professional certifications such as Certified Risk Manager (CRM), Certified Regulatory Compliance Manager (CRCM), or similar
- Knowledge of regulatory requirements and compliance standards in the e-commerce, finance, or technology organization
- Proficiency in business continuity and risk management tools, reporting software, and Microsoft Office Suite
- Knowledge of risk management frameworks (e.g., ISO 31000, COSO ERM) or relevant certifications (e.g., CRISC, CISA, or similar)
- Familiarity with the financial services or fintech industry
- Experience in a cross-functional or matrixed organizational environment
- Familiarity with project management methodologies and tools
- Experience managing teams
Minimum Requirements:
- Bachelor’s degree in a business-, compliance-, or risk-related field. Master’s degree preferred
- Minimum of 5 years of experience in business controls, risk management, compliance, or a related field
- Proven experience in incident management, reporting, and remediation tracking
- Proven analytical and problem-solving skills with the ability to manage complex situations, prioritize tasks, and meet deadlines in a fast-paced environment
- Strong communication, interpersonal, and organizational skills with the ability to collaborate, influence, and train diverse teams effectively