Description
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “ Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “ Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
We are currently seeking a highly motivated and skilled professional to join our Sales Center Team as a Sales Director.
How the Position Works
The Sales Director will oversee the daily operations of the call center and their employees and should have experience organizing work groups, coaching employees, monitoring progress, enforcing policies, and ensuring excellent quality of business. The Sales Director must be people-centered, have strong communication skills, and be a natural leader who inspires teams to own their work and deliver best in class results while demonstrating a high level of integrity, professionalism, and strong ethical standards in all aspects of their work. This role is well suited for someone who likes a fast-paced environment, is driven by a desire to help others, and is a creative thinker. This role is full-time in the office.
Key Responsibilities include: Lead all employees of the sales centers, including performance managers and team leads, and partner with other functions, including Sales Operations, Human Resources and Facilities, to ensure optimal team performance while upholding the highest standards of integrity and professionalism.
Provide strategic direction for the sales center, aligning operations with organizational objectives and values.
Analyze sales center metrics, KPIs, and performance data to identify areas for improvement and implement strategies to enhance operational effectiveness and overall results.
Responsible for monitoring all call center technologies.
Serve as a representative of the site on internal and external project workgroups and stakeholder meetings.
Demonstrate model leadership behavior and communicate with professionalism.
Stay abreast of industry trends, best practices, and technological advancements in call center management and the healthcare industry.
Qualifications
What you need to be successful:
Minimum of 5 years of experience in a leadership role within a sales center environment.
Strong understanding of Medicare and Medicaid regulations.
Demonstrated integrity and strong people leadership skills, with the ability to motivate, develop, and manage teams while fostering a culture of trust, respect, and accountability.
Proven track record of success in improving sales center efficiency, performance, and customer satisfaction.
Experience in managing multidisciplinary teams and collaborating with professionals with a variety of skills and backgrounds.
Demonstrated problem solving ability with experience providing business insights and recommendations.
Strong written and verbal communication skills with the ability to effectively present information publicly.
Ability to trouble-shoot problem areas and recommend and develop effective system and process improvements.
Solid financial acumen and budget management experience.
Strong analytical and conflict resolution skills.
Ability to work effectively under pressure and meet deadlines.
Knowledge of healthcare industry best practices is preferred.
Bachelor’s degree in business administration, Healthcare Administration, or related field preferred.
TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet (https://cdn-static.findly.com/wp-content/uploads/sites/478/2019/03/Equal-Opportunity-is-the-Law-Poster-Supplement.pdf)