Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sales Executive, CFC
What does a successful Sales Executive Cash Flow Sales do? At Fiserv, the Sales Executive Cash Flow Sales within our ePayments business group partners strategically with our clients to ensure they meet their goals. By developing and integrating new capabilities, the role remains dynamic and challenging. This position provides an avenue for problem-solvers to thrive, offering strategic and operational support to our clients. You will also drive resolutions, support the sales of add-on products and services, and illustrate the value of our partnership through data like ROI and program performance updates.
What you will do:
Manage the operational requirements of the ePayments client base to ensure quality delivery and maintenance support of all products and services.
Oversee the delivery of contracted services, ensuring SLAs and KPIs are met or exceeded.
Develop operational relationships with clients, contributing to client satisfaction with service delivery through regular contact and collaboration.
Identify and implement process improvements between Fiserv and clients, including cost-saving initiatives.
Prepare and deliver operational account reviews and performance reports.
Participate in implementations to ensure on-time delivery of services that meet client requirements by coordinating matrix team resources.
Build and maintain strong client relationships and advise on day-to-day client needs.
Recommend changes in procedures and scope of delivery to improve service.
What you will need to have:
6+ years of experience in customer support.
6+ years of experience in managing client relationships within the financial services industry.
6+ years of experience in delivering operational excellence and meeting SLAs/KPIs.
Bachelor's degree in Business Administration, Finance, or a related field and/or equivalent military experience.
Ability to travel approximately 60%.
What would be great to have:
8+ years of experience in the financial services industry.
8+ years of experience with ePayments and associated technologies.
Certification in project management (PMP or similar).
7+ years of experience in process improvement initiatives.
9+ years of experience managing complex projects across multiple teams.
Salary Range:
$59,500.00-$93,100.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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