Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market.
Job Duties and Responsibilities
At Gen Mobile, we are committed to ensuring that cost is not a barrier to connectivity by making wireless service more accessible and affordable for all. Customers can pay month-to-month, or if they qualify, apply for government subsidies, such as the federal Lifeline benefit, to reduce their bills. With budget-friendly plans, we empower people to stay connected to friends and family around the world without breaking the bank - all on America's Largest 5G Networks. Gen Mobile is not just a wireless provider; we are on a mission to bridge the digital divide and create a more inclusive and connected world for all.
We are seeking a dynamic and creative Lifeline Sales Implementation Analyst to join our team as we seek to build a stronger foundation for Gen Mobile. The ideal candidate will have a strong blend of critical thinking and tactical execution experience to support field based sales teams, as well as represent the team with internal functional groups. This role will primarily be responsible for completing order entry for handset sales orders, forecasting of handset needs though analysis of sales reporting and orders, and forecasting marketing materials needed for the field sales teams. This role will coordinate with Gen Mobile cross-functional teams to develop assets for field execution and coordinate market optimization efforts.
Key Responsibilities:
Report to the Director- Lifeline Sales and coordinate with other Lifeline team members on the strategy for products and launches to achieve Gen Mobile OKRs & KPIs
Data entry of sales orders, ensuring accuracy throughout all ordering processes, recommend changes or improvements to existing processes, and helping improve inventory ordering processes and procedures
Track shipments to distributors and teams, including returned shipments and claims, to ensure product was delivered properly or claims entered for missing shipments
Assist in building sales processes and procedures, and tools for field sales teams and implement their utilization by field sales teams and master agency offices
Represent the ACP/Lifeline team with Gen Mobile HQ to ensure team's needs are supported while supporting the needs of other cross functional teams
Analyze field sales activity by reviewing application submissions to maximize opportunities and identify areas of improvement needed
Coordinate with Lifeline Sales Implementation Manager(s) and Lifeline Operations and Implementation Manager(s) supporting needs of master agency offices, attending weekly calls and, if needed, in-person meetings with master agencies and their offices
Address agency and field concerns, issues, escalations, inquiries, and ensuring timely resolutions
Conduct regular project status updates, presentations, and reports to keep Lifeline Team informed about project progress, risks, and issues
Collaborate with multiple departments at all levels to continuously evaluate and enhance sales processes, workflows, and tools to drive operational efficiency
Additional functions as assigned by the Director of Lifeline Sales or other members of the Gen Mobile senior lead team
Skills, Experience and Requirements
This position will play a vital role in the growth and long-term success of our company. As a Lifeline Sales Implementation Analyst, you must dedicate your efforts towards initiatives that change the way Gen Mobile engages, collaborates and ultimately competes in the marketplace. The wide-ranging nature of the position will afford the opportunity to influence change within many aspects of the business. Lifeline Sales Implementation Analyst candidates possess the following:
Education and Experience:
Bachelor's degree and two+ years related work experience (or equivalent combination) preferred
One year of experience in a sales or operations support capacity with direct or indirect retail channel experience (field sales preferred)
Experience with Oracle, Power BI and G-Suite products (preferred)
Experience using database systems and analytics tools (preferred)
Skills and Qualifications:
Demonstrated knowledge of wireless products or services (lifeline preferred)
Ability to develop a strategic plan and drive execution, while working cross functionally with many departments and levels within the organization
Ability to travel across the country on an as needed basis
Role is office based, required to be present in the office daily, remote work is not permissible
Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,623.00/Year - $103,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.