Description
Sprout Social is looking to hire a Salesforce Product Operations Analyst for the IT team.
Why join Sprout’s IT team?
Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects all across our discipline—something you don’t see often in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function and make a deeper impact on the broader organization. In short, the work you do here matters and you’ll feel that day in and day out.
What you’ll do
- Bridge the gap between Corporate IT, Revenue, Marketing, and Finance teams, focusing on maximizing the efficiency and effectiveness of our product-related processes within the Salesforce ecosystem.
- Ensure seamless product data management, optimizing workflows, and providing essential Salesforce administration support.
- Assist the Product Manager in reviewing requirements, writing user stories, and organizing releases.
- Monitor support channels from the business such as Slack and Jira and assist in triaging work.
- Craft process maps, user guides, and training materials for new and existing functionality.
- Identify processes within the team’s operations to improve/streamline and propose tactical changes to implement.
- Analyze existing processes and recommend improvements to increase operational efficiency and improve overall velocity.
- Act as a support system for Product Managers, enabling them to focus on the strategic aspects of product development while ensuring that operational processes run smoothly.
- Own the operational support and drive to build scalable, maintainable, and reliable processes.
What you’ll bring
We’re looking for someone with proven experience shipping real work in collaboration with a team of engineers and business operations teams.If you’re an experienced Product Operations Analyst who wants to leverage your past experiences and blend them into a high-impact role, we’d love to talk with you!
The minimum qualifications for this role include:
- 2 years of Product, Revenue, or Sales Operations (or similar) experience.
- Extensive knowledge of workflows used by Sales teams, Lead-to-Quote-to-Cash business processes, and financial data flows
- Demonstrated ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
- Experience with implementing process changes and measuring their impact.
- Experience working or building (admin level) within Salesforce (Sales Cloud, Revenue Cloud, CPQ) and managing releases, while following development best practices
- Experience supporting engineering team, product, strategy, and technical discussions
Preferred qualifications for this role include:
- Excellent analytical and problem-solving skills.
- Experience working within an Agile environment through JIRA is a plus.
- Comfortable and skilled in navigating ambiguity and communicating across various stakeholder groups
- Experience configuring platform/tool integrations
- Proven ability to translate requirements from Business Stakeholders from various parts of the business and transforming them into detailed requirements and future development opportunities
- Experience with contributing to the development of product documentation and training materials
How you’ll grow
Within 1 month, you’ll plant your roots, including:
- Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization.
- Complete introductory training with the Sales Operations team to begin understanding our current processes and pain points
- Partner with the Director of Business Systems, Salesforce Product Manager, and to set initial priorities and align on expectations for your role.
- Start building relationships with engineers in your product team (we call them “squads”) and across the broader CorpIT and RevOps teams, as well as other business partners who use Salesforce such as Marketing, Finance, and Legal
- Start building relationships with key stakeholders on internal business teams. Including marketing, sales, finance, customer success, and more.
- Try using the Sprout product yourself—to see it the way a customer does.
Within 3 months, you’ll start hitting your stride by:
- You’ll assist the Product Manager in reviewing requirements, writing user stories, and organizing releases.
- Review all existing documentation on Sprout’s Salesforce instance
- Have a basic understanding of Sprout’s Salesforce instance and related tools to help with operational tickets, make small declarative changes, and proactively ask your team productive questions.
- Learn the release Salesforce team’s management process
- Learn the ins and outs of our billing systems, payment processors, pricing, plans, and data models; including getting into the weeds and understanding nuances of how we sell at Sprout
- Establish credibility and trust across your team and key internal partners
- Collaborate directly with development teams comprised of software engineers and oversee the development process from end-to-end
- Pick up a certain amount of configuration/development work (declarative) that are primarily operational in nature (a.k.a “RTB” or “Run-the-business”) while abiding by development best practices to contribute to the team’s overall sprint velocity
- Monitor support channels from the business such as Slack and Jira and assist in triaging work
Within 6 months, you’ll be making a clear impact through:
- Begin crafting process maps, user guides, and training material for new and existing functionality.
- Assist the Product Manager in facilitating scrum ceremonies and rituals
- See a high-impact project from start to finish.
- Identify at least one process within the team’s operations to improve/streamline and propose tactical changes to implement
- Be able to liaise independently with business stakeholders
- Start developing a deep understanding of data and identify key opportunities to improve and ensure data quality, accurate/centralized reporting, and overall trust in our tooling and data.
- Begin efficiently accessing and analyzing the data needed to support adjacent teams using Redshift, Tableau, and other analytics tools
- Analyze existing processes and recommend improvements to increase operational efficiency and improve overall velocity
- Act as a support system for Product Managers, enabling them to focus on the strategic aspects of product development while ensuring that operational processes run smoothly.
Within 12 months, you’ll make this role your own by:
- Be an essential partner to your engineering team and internal customers requesting support
- Own the operational support and drive to build scalable, maintainable, and reliable processes..
- Be ready to help solve the next phase of team problems — including things we maybe haven’t even anticipated yet!
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:
- Zone 1 (New York, California, Washington): $87,120 (min), $108,900 (mid), $130,680 (max) USD annually
- Zone 2 (All other US states): $79,200 (min), $99,000 (mid), $118,800 (max) USD annually
The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee’s total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity– race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at ** Redacted **. Include the nature of your request and your preferred contact information. We’ll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social’s Affirmative Action Statement.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
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