Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sCustomer Engagementteam is looking for qualified candidates to fill anopenSenior Business Support Analystposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Responsible for the evaluative, quantitative and qualitative analysis in support of business needs and requirements. Responsible for process support (creation, updates, improvements, and governance) and consultation for a variety of processes. Responsible for technical support (troubleshooting, maintenance and enhancements) and consultation for a variety of systems used throughout the department. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Uses advanced analytics and/or statistical methods to study and analyze available data and determine trends, root causes, metrics, leading and lagging indicators. Responsible for analyzing, trending, forecasting, and/or tracking business unit/program performance and data statistics. Responsible for maintainance, enhancement and development of querying techniques used to effectively, consistently and accurately derive reports and data. Develops metrics and on-going analysis. Assesses current practices and develops new modeling approaches, tools and processes. Communicates analytical methods, assumptions, and results with key stakeholders to allow for effective data-driven decisions in line with business goals. Leads project teams on various, related projects/initiatives, as well as business case documentation. Develops and applies process improvement methodologies to business process and procedures. Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary. Responsible to coordinate system implementations and testing as required. Performs other duties as assigned Minimum Qualifications Associate's degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience. Experience working with relational database sytems (querying, analysis, reporting). Solid written, interpersonal, and group communication skills. Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos. Excellent problem solving skills. Project management skills. Ability to understand and explain technical concepts. Excellent writing, communication and customer service skills. Strong time management and organizational skills. Experience in providing guidance and direction to lower staff. Ability to take initiative and work both independently and as part of a team to accomplish objectives. Desired Qualifications Bachelor's degree in related field. Experience leading teams. 7 years utility-related experience. Related business-specific experience may include: Advanced relational database experience (MS Access, SQL, Oracle). Experience performing advanced statistical analyses (such as predictive analytics, regression forecasting, data visualization and/or survival analytics). Experience with CSEE Systems (CSY, CIS, CMS). Experience