Senior DevOps Support Engineer (AU)

About Buildkite

At Buildkite, we’re on a mission to help developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies – including Airbnb, Block, Canva, Elastic, Twilio and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high growth tech companies.

Job Overview

We are looking for a Senior DevOps Support Engineer to join our APAC Support team. In this role, you’ll support Buildkite’s Enterprise customers. This means closely collaborating with Software Engineering teams at places like Canva, Uber and Airbnb. You’ll use your knowledge and experience to figure out ways to unblock them from complex CI/CD, software and infrastructure problems.

You’ll play a vital role in shifting the support team into a 50% reactive, 50% proactive function. This means you’ll spend half your time designing and implementing preventive and scalable tools and processes. All to help Buildkite scale a world-class and efficient experience for our customers.

At Buildkite, we prioritise work-life balance, offering standard hours for our Support team, without any on call! You’ll work within the business hours of the region you support (9am – 5pm), ensuring customers get the help they need when they need it.

This role is a perfect opportunity for someone with a background in Software, DevOps, or Infrastructure who is deeply customer focused and thrives on solving complex problems for highly technical teams.

What You’ll Do

Solve Complex Technical Problems

• Work closely with Buildkite’s enterprise customers to troubleshoot and resolve highly technical CI/CD, software, and infrastructure issues
• Provide support via Slack, Zoom and e-mail
• Lead planning and retrospective meetings with customers to improve their Buildkite experience

Design & Implement Scalable Solutions

• Proactively design tools and solutions that prevent issues before they arise
• Develop, maintain, and review open-source tools, including plugins (Bash) and tooling (Golang, Bash)
• Identify and implement process improvements to create a world-class customer experience

Customer Engagement & Advocacy

• Act as an advocate for customers, ensuring their feedback is heard and addressed
• Proactively post issue updates and share insights to improve customer awareness
• Submit documentation changes that enhance the customer experience

You Might Be a Good Fit if You Have:

• A Customer-Centric Mindset – Passionate about delivering an outstanding support experience with patience and empathy.
• Technical Expertise – Ability to code, with experience in Bash scripting, Python, Ruby on Rails, or Golang.
• ️ DevOps & Cloud Knowledge – Familiarity with CI/CD tools like Buildkite, plus experience with Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
• Problem-Solving Skills – Strong troubleshooting ability and the confidence to tackle complex technical challenges.
• Autonomous & Proactive – Comfortable working independently and taking initiative in a fast-moving environment.
• ✍️ Excellent Communication – Strong written and verbal skills, with experience collaborating across remote teams.

Why You’ll Love Working at Buildkite:

• Remote first culture and support for work life balance
• Competitive compensation and benefits package
• Meaningful work with some of the most innovative companies in tech
• Opportunities for professional growth and learning
• A supportive and collaborative team culture where your ideas matter