Your role at Dynatrace
We are seeking a dynamic and experienced Senior Director of Software Development & Operations to lead and drive software development activities while serving as a key operational strategist. This hybrid role combines leadership in software engineering with strategic oversight of business operations, ensuring seamless execution of initiatives that align technology with corporate goals.
As a key member of the Business Systems Leadership Team, this role will oversee Agile Scrum development, support DEVSecOps processing, and act as a critical partner to executive leadership. The ideal candidate will bring strong leadership skills, a customer-service mindset, and a deep understanding of industry trends, including consumption selling models and AI roadmaps.
Key Responsibilities:
Technology Leadership & Strategy
Lead the development of SaaS solutions supporting GTM, primarily on SFDC platforms (Sales, Service, Experience Clouds).
Define and implement development standards and best practices to drive efficiency and excellence.
Stay current with technology trends (AI, automation, cloud computing) to enhance platform capabilities.
Establish and maintain partnerships with SaaS vendors, influencing product roadmaps.
Strategic Operations & Executive Collaboration
Act as a trusted partner to leadership, ensuring operational alignment with strategic initiatives.
Lead cross-functional efforts to drive efficiency, collaboration, and business impact.
Support executive decision-making through analytics, reporting, and communications.
Oversee business operations within software development to maximize impact and execution.
Agile & DevSecOps Execution
Drive Agile Scrum methodologies, ensuring iterative and customer-centric software delivery.
Partner with Operations in adopting DEVSecOps processes, integrating security throughout development workflows.
Manage development velocity and key metrics, optimizing performance and delivery timelines.
Leadership & Team Development
Grow and mentor global software development teams following a "follow-the-sun" model.
Assess and elevate team skill sets, fostering a culture of innovation and continuous learning.
Provide coaching and support, enabling teams to advance their technical and leadership capabilities.
Customer-Centric Delivery
Champion a customer-service mindset, ensuring software solutions deliver measurable business value.
Align development initiatives with business objectives, ensuring synergy across corporate goals by prioritizing strategic and continuous improvement backlogs.
Utilize technology as an enabler, enhancing operational efficiencies and user experiences.
Collaborate with cross-functional teams to understand business needs and optimize platform capabilities.
Implement frameworks for tracking velocity, quality, and customer satisfaction metrics.
This is a hybrid role (2 days per week) out of our Boston, MA office.
What will help you succeed
Minimum Requirements:
7+ years of experience in software development leadership, with at least 5 years managing SaaS platform development.
Experience within a SaaS/Software company.
Preferred Requirements:
Expertise in SFDC Sales, Service, and Experience Clouds supporting Consumption Selling and Partners, with a history of delivering scalable solutions.
Strong background in Agile Scrum methodology and DEVSecOps practices.
Experience leading global teams, with a focus on skill development and cross-regional collaboration.
Demonstrated ability to align software development strategies with corporate goals while ensuring executive priorities are executed effectively.
Strong analytical skills, with the ability to measure velocity, quality, and other key development metrics.
Passion for innovation, staying ahead of industry trends and technological advancements.
Knowledge of consumption selling models and emerging AI roadmaps.
Experience integrating automation, AI, and advanced analytics within SaaS platforms.
Strong stakeholder management skills, with the ability to influence and drive strategic discussions.
Why you will love being a Dynatracer
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Compensation and Rewards
DOE, salary $220K - $245K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.