At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.We are looking for a consultative Public Cloud Project & Program manager to drive our customers' large-scale technology & business transformation initiatives. You'll be on the forefront of guiding large-scale, complex migrations and helping customers drive business transformation projects and programs. You'll be responsible for gathering business, technical, and operational objectives from the customer and work backwards to build and maintain a successful engagement. Your ultimate goal will be to drive customer satisfaction through high-level and tactical communication, teamwork, and timely delivery.Duties and Responsibilities:
- Project & Program Management of Rapidscale customer engagements in a fast-paced environment
- Able to independently, successfully plan and execute with customers and internal teams
- Lead cross functional teams in delivering best of breed cloud solutions
- Develop and maintain understanding of cloud technology at a level required to independently steer clients and direct internal teams working on complex technical issues and initiatives
- Management of and reporting to project stakeholders - Rapidscale, Customer, Partner
- Risk, assumption, dependency, issue, change, account and escalation management - internal and external to Rapidscale
- Play an active part in the Project Management Community at Rapidscale including our team sync-ups, adding your own experience to the ever-evolving PM methodology
- Lead client and internal team meetings with thorough documentation and rigorous follow-up
- Look for ways to improve processes both internally and with customers
- Lead and manage cross departmental efforts to further project or customer needs within RapidScale
- Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
- Experience partnering with external customers/clients/parties
- Strong commercial focus in all areas of delivery, relationship management, and the identification of opportunities and risks.
- The ability to thrive under pressure: you are most comfortable working in a fast-moving environment, spinning multiple plates at any one time.
- A keen self-awareness: you understand your strengths and weaknesses and have a continued focus on personal development and progressive enhancement of your skills and base of professional knowledge.
- Experience leading cross functional teams delivering technical solutions and consulting, preferably with large enterprise level customers
- Knowledge of Enterprise IT, Software Development and Delivery and/or Web Based Infrastructure
- Desire and ability to pick up new technical knowledge quickly
- Strong organizational skills and ability to work independently
- Detail oriented with excellent follow through skills
- Positive, energetic attitude, and initiative; Strong work ethic
- Proven Ability to create and improve process while training others