As a Senior Field Service Technician | Building Automation Systems for Security and Access Control here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Automation and Controls business unit in Charlotte. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager and you'll work out of our premiere showcase site at our global headquarters in Charlotte, NC. This location serves as a hub for innovation and collaboration, providing you with a unique opportunity to work alongside industry-leading professionals.
You will report to the Field Service Supervisor based in Morrisville, NC.
KEY RESPONSIBILITIES
• Troubleshoot and resolve complex technical issues for our customers
• Provide advanced technical support and expertise for our Automation and Controls solutions
• Collaborate with cross-functional teams to ensure successful implementation of our solutions
• Conduct training sessions for customers and field service technicians
• Stay updated with industry trends and advancements, and provide recommendations for improvement
You will be assigned a service vehicle and provided with a fleet card for fuel, maintenance and repairs for business use.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here You will be working on a 40-hour work week schedule, with overtime as needed to meet business demands. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
You will be working on a 40-hour work week schedule, with overtime as needed to meet business demands. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
KEY RESPONSIBILITIES
• Troubleshoot and resolve complex technical issues for our customers
• Provide advanced technical support and expertise for our Automation and Controls solutions
• Collaborate with cross-functional teams to ensure successful implementation of our solutions
• Conduct training sessions for customers and field service technicians
• Stay updated with industry trends and advancements, and provide recommendations for improvement
YOU MUST HAVE
• High School Diploma or equivalent
• 5+ years’ experience with building automation systems, specifically security systems, cameras, card access, or badge readers. • Strong technical knowledge and expertise in Automation and Controls technologies
• Excellent problem-solving, analytical and troubleshooting skills
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Experience in project management and execution
• Strong customer focus and ability to build and maintain relationships
WE VALUE
• Experience with Honeywell building management systems products such as ComfortPoint, EBI, Niagara, ProWatch
• Continuous learning mindset and willingness to stay updated with industry advancements
• Results-oriented approach and ability to drive projects to successful completion
• Bachelor’s degree or technical/professional certificate
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
The Automation and Controls business unit provides advanced solutions for industrial automation and control systems. Our dedicated team plays a pivotal role in advancing automation technology, with a focus on key areas such as process control, building automation, and industrial cybersecurity. Whether it's enabling efficient and reliable control through advanced automation solutions, optimizing energy usage through smart building systems, or ensuring the security of industrial operations through robust cybersecurity measures, our Automation and Controls experts are at the forefront of driving excellence. Together, we are committed to shaping the future of automation and controls by pushing the boundaries of what's possible and delivering solutions that redefine industry standards.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.