About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Senior Lead/Business Operations role is critical in helping drive process excellence in support of RoB (Rhythm of Business) functions for the Sales organization. Reporting to the Director, Business Operations, this role will serve as the RoB heartbeat by leading full service program management for business performance tracking, reporting, and reviews and other RoB-based insights and action tracking. The incumbent will also help drive the sales goals definition and tracking process as well. This leader will work with the Director through Vice President-level leaders and teams across Sales to ensure effective preparation and meetings that help to identify and resolve key business challenges, as well as be an integral function in improving RoB alignment with other business units across Lumen to optimize cross organization operating efficiencies.
The Main Responsibilities
Program manage the full stack RoB process across all stakeholders, from data collection and synthesis, through reporting and tracking channels, while managing the infrastructure and comms to ensure a rigorous yet clear process.
Serve as a liaison between all Sales functions with finance to ensure alignment across the RoB process.
Program manage a series of executive business reviews including Monthly Business Reviews and other relevant reporting forums to facilitate the review of key data and insights and followup action items.
Help to analyze business operations processes to identify bottlenecks and inefficiencies, then design and implement process improvements to streamline workflows and increase effectiveness.
Interface with leadership and act as a sounding board for improvements. Demonstrate confidence in leading an executive business review program operations function across multiple teams and stakeholders.
Facilitate operational meetings as needed with stakeholders and constituents within the process.
Partner with teammates to help transition off key insights from reviews to follow up risk assessment/action planning efforts to ensure timeliness and thoroughness.
Help drive the goal setting and tracking process with key partners for the sales organization.
Additional duties as required by the business.
What We Look For in a Candidate
Minimum: Bachelor's Degree and 3+ years of related business operations management experience.
Proven experience in sales, sales operations, business operations, finance, or marketing operations within a complex GTM environment.
Possesses strong leadership skills and exhibits managerial courage.
Excellent collaboration and effective listening skills.
Strong attention to detail and superior organizational skills.
Proven ability to present information to various levels in organizations.
Understanding of project management.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
#LI-HE1
Requisition #: 338516
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
06/10/2025