At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.
We’re looking for an ambitious and forward-thinking Senior Loss Management Operations & Modernization Manager in Raleigh, NC or Remote (US) to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will help modernize our Claims and Loss Mitigation capabilities, while playing a key role in our relationships with Fannie Mae, Freddie Mac, and other stakeholders. In this highly visible and collaborative role, you’ll work closely with the Claims Operations team to identify and implement process improvements, while ensuring compliance with company policies, applicable laws, and regulations. You will also manage cross-functional initiatives that drive loss mitigation and operational excellence. This position is an exciting new opportunity for someone who wants to grow into a future Claims leadership role while shaping the future of the Loss Management group.
LOCATION
Enact Headquarters, Raleigh, NC – Hybrid Schedule or Remote (US)
YOUR RESPONSIBILITIES
- Drive operational enhancements and transformation within Claims and Loss Mitigation by acting as the key partner for the Enterprise Analytics group and identifying opportunities for automation, simplification, and technology integration.
- Manage the relationship with Freddie Mac, Fannie Mae, and other external partners, with a focus on delivering strategic claims and loss mitigation solutions that align with evolving GSE guidelines.
- Stay up to date on GSE guidance, compliance advisories, and policy changes; translating these into actionable updates and collaborating cross-functionally to ensure timely implementation.
- Serve as a key partner in executing GSE’s loss mitigation initiatives.
- Partner closely with the Claims team to ensure modernization efforts align with day-to-day operations and long-term strategy.
- Develop a strong understanding of claims workflows, policy interpretation, and audit readiness to provide meaningful insights and support.
- Support efforts to ensure consistency and compliance with the Master Policy and applicable regulatory requirements.
- Partner with the internal audit and risk groups to maintain and enhance internal controls within the Loss Management group.
- Maintain the Claims Control Registry and support PMIERs validation requirements.
- Lead internal policy and process documentation, including SOP management and validation process.
- Manage Special Deal requests and audit processes.
- Develop deep expertise in loss management operations while building leadership skills for future opportunities within the organization.
- Collaborate across all areas of the business to drive success.
YOUR QUALIFICATIONS
- Bachelor’s degree
- 2+ years’ experience in the insurance or financial services industry
- Working knowledge of claims/loss mitigation operations, or demonstrated ability and desire to become a subject matter expert
- Experience managing or supporting strategic partnerships with external stakeholders (e.g., GSEs, vendors, or regulators)
- Strong analytical process improvement skills with the ability to translate data into actionable insights
- Excellent written, verbal, interpersonal, and presentation skills
- Proven ability to manage multiple initiatives and execute independently with minimal oversight
- Advanced Microsoft Office skills (Excel, Outlook, PowerPoint, etc.)
PREFERRED QUALIFICATIONS
- Familiarity with insurance claims processes, including auditing, policy interpretation, and special deal structures.
- Previous project management, claims, underwriting, and/or compliance experience.
- Comprehensive knowledge of Master Policy processes and compliance.
- Experience with leading process and technology implementations in a regulated environment.
COMPANY
Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.
By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
WHY WORK AT ENACT
- We bring innovative thinking to the situations at hand
- We seek out and incorporate diverse views to strengthen our outcomes
- We work on challenging and rewarding projects
- We offer competitive benefits:
- Hybrid work schedule (shared in-office days Tues/Wed/Thurs)
- Generous Time Off
- 40 Hours of Volunteer Time Off
- Tuition Reimbursement and Student Loan Repayment
- Paid Family Leave and Flexible Spending Accounts
- 401k with up to 5% employer match
- Fitness and Emotional Wellness Reimbursements
Onsite Gym
ADDITIONAL
The base salary pay range for this role starts at a minimum rate of $108,100 up to the maximum of $188,800. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 15% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.