Job Description
Department Overview:
Raymond James Financial is a Florida-based diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management.
The Supervision department partners closely with the business to proactively mitigate risk. Our department supports business units by managing activity/account reviews, product oversight, escalation/approvals and governance guided by specialized knowledge. Supervision is committed to supporting and protecting clients and the firm while preserving our culture, and adhering to our core values of client first, conservatism, independence and integrity.
At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options.
Job Summary:
Manages the compliance oversight, ensuring adherence to firm and regulatory policies and procedures. Monitors day-to-day activities of financial advisors and registered sales assistants to ensure compliance with internal policies and procedures, and external regulations. Oversight activities include but are not limited to trade review, FINRA rule 3010 email review, advertising review, FA/client operational troubleshooting, new account and application review, annuity review, securities receipts review, cash deposit review, and outgoing/LOAs review. Responsible for ensuring any identified policy violations or branch deficiencies are addressed with the branch and fully remediated. Travel to branch locations to perform required annual Branch Manager Supervisory Visits. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with some latitude for un-reviewed actions or decisions. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues. Serves as the face of the organization and advocate for the branches they oversee.
Additionally, manages a team of associates to ensure appropriate oversight and consistency across all Supervisory Solutions programs. Uses problem solving skills and extensive internal and external policy knowledge to train and coach associates and handle escalations. Monitors activities of associates and identifies areas of opportunity. Utilizes leadership skills to assess and drive strategic vision for the team, identify resource needs and promote associate development. Collaborates across departments to find solutions to complex problems.
Essential Duties and Responsibilities:
Responsible for compliance oversight and ensuring adherence to firm and regulatory policies and procedures.
Perform reviews of client accounts and documents submitted by the branch.
Educates branch staff associates.
Escalates concerns to senior management and may propose new policies or procedures regarding risk, adhering to compliance and operational risk controls in accordance with company and regulatory standards.
Review and analyze compliance monitoring reports and systems for suspicious/unusual patterns and follow-up with appropriate individual(s) for explanations and actions.
Coordinates registrations, continuing education, licensing, etc. of branch personnel.
Oversees branch activities.
Interfaces with specific business platform sales management associates to inform them of any supervisory concerns that may arise with branch offices and work together with them to address and resolve these concerns.
Develops, implements and enforces policies and procedures for all business platform branch office locations not currently staffed with a licensed and qualified branch manager by serving at the designated manager or branch manager delegate of these OSJ locations.
Monitors and keeps up to date with securities/advisory regulations and applies them accordingly.
Interprets, applies and recommends changes to organizational policies and procedures while adhering to compliance and operational risk controls in accordance with company and regulatory standards.
Handles all administrative matters in the hiring/termination of FA and their transition in and out of the branches.
Monitors Supervisory Center alerts and handles any necessary follow-up.
Researches and resolves complex problems relating to clients' accounts and inquiries.
Communicates with the field regarding regulatory rules and firm policy changes.
Serve as the face of the organization and advocate for the branches we oversee.
Ensure any identified policy violations or branch deficiencies are addressed with the branch and fully remediated.
Travel to branch locations to perform required annual Branch Manager Supervisory Visits.
Manage team of associates. Identify needs of the team and find solutions to complex issues
Perform quality control reviews and ensure consistency throughout the team
Create and implement training programs for new team members and identify ongoing training needs for the team as a whole.
Conduct performance reviews and identify areas for associate growth and development.
Performs other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities:
Knowledge of:
Comprehensive understanding of company policies and procedures and industry rules and regulations.
Investment concepts, practices and procedures used in the securities industry.
Financial markets and products.
Skill in:
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Preparing and delivering clear, effective, and professional presentations.
Identifying the needs of customers through effective questioning and listening techniques.
Handling stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
Projecting a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
Employing good analytical skills to be able to research and resolve problems.
Establishing and communicating clear directions and priorities.
Utilizing good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
Establishing and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
Effectively organizing, managing, tracking and completing multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Working independently, under minimal supervision.
Ability to:
Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
Travel extensively to perform required branch visits.
Educational/Previous Experience Requirements:
Bachelor's degree (B.A.) from four-year college or university, and a minimum of eight (8) years' experience in a financial services firm / supervision
~or~
An equivalent combination of experience, education, and/or training as approved by Human Resources.
Licenses/Certifications:
Series 7, 9/10 or 24, 66 or 65/63 is Required
Series 53, Life, Health, and Variable Annuity Insurance Licenses preferred
Education
Work Experience
Certifications
Other License Not Listed - Other
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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