Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As a Senior Network Technology Support, you will be responsible for ensuring the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.
An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction.
Key Roles and Responsibilities:
Typical tasks may include, but are not limited to, the following:
Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues
Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring
Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes
Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers
Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports
Required Experience:
- 3+ years of related experience. Certification is required in some areas
Desired Education:
- BS degree in Math, Science or Engineering preferred or equivalent related network experience
TCP Career Step Differentiator:
Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.
Environmental Requirements:
This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Supervisor: No
Our Senior Network Technology Support earns between $94,300 -$158,400 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
#LI-Onsite – Full-time office role
Weekly Hours:
40
Time Type:
Regular
Location:
Irving, Texas
Salary Range:
$94,300.00 - $158,400.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status