Join to apply for the Senior Product Manager role at Google Fiber.
Get AI-powered advice on this job and more exclusive features.
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make our world go round. The job of creating better internet is never done — so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least May 16, 2025. This opportunity will remain online based on business needs, which may be before or after the specified date.
The Digital Customer Experience team at GFiber is dedicated to redefining internet service with fast, reliable, and fairly-priced offerings. We strive to make every interaction with GFiber seamless and rewarding, fueled by a commitment to innovation and setting new industry standards. This critical, highly skilled team crafts a customer-centered journey across our e-commerce website, customer web portal, communication channels, and mobile app suite—creating experiences that connect, empower, and delight users at every step of their GFiber journey.
Role Description
As a Product Manager on the GFiber Digital team, you’ll shape the future of the mobile journey for Fiber customers. From developing user insights, working with designers, copywriters, architects, and developers to craft new experiences for consumers and businesses. Your work is critical to GFiber’s success.
You’ll manage and execute a roadmap, defining product features to support the end-to-end customer lifecycle and enhancing platform capabilities across both web and apps. You’ll partner closely with a cross-functional team across Marketing, Product Strategy, and Engineering to land critical features that support the GFiber digital sales and service growth strategy. The ideal candidate has experience with mobile apps, responsive front-end feature development, and back-end eCommerce integrations.
In this role, you'll:
- Develop a strategy and roadmap for growing customer experience and business performance of GFiber’s mobile app products.
- Develop metric goals, benchmarks, best practices, requirements for user experience, new features, and digital services.
- Partner with the engineering team to validate features, technical requirements, level of effort, dependencies, timelines, and launch plans.
- Drive user experience and feature optimizations throughout the digital service journey using A/B and multivariate testing tools.
- Define KPIs, set up measurement plans to track impact of initiatives, overall contribution of digital channels, and key channel sales and service metrics. Work with data teams on dashboards to operationalize the metrics and manage them in alignment with technology delivery and business initiatives.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years in digital consumer product development, ideally in app or mobile web environments.
- Experience with user-centric product visioning, analytics, success metrics, and achieving retention and acquisition goals.
- Experience with agile iOS, Android, and responsive web development.
Preferred qualifications:
- Master’s degree in a technical field.
- Experience with consumer-facing apps at scale in B2C and/or SMB environments and growth marketing go-to-market strategies.
- Technical Product Management experience (creating strategic product roadmaps from conception to launch and working with complex cross-functional programs).
- Experience working in the telecom or technology industry.
- Experience with billing and payments functionality in e-commerce systems.
- Strong analytical and strategic thinking with attention to detail, influencing change across a complex, dynamic, and highly technical organization.
The US base salary range for this full-time position is between $147,000 - $189,000 + bonus + cash award + benefits. Pay varies by location; your recruiter will share specific salary details during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status. Confidentiality in line with Google's Candidate Privacy Policy is maintained. For accommodations, please complete our applicants' accommodations form, and our team will connect with you confidentially.
Additional details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Product Management and Marketing
- Industries: Technology, Information and Internet