About the Role
As Sr Product Operations for Rider Experience & 3P integrations - you will serve a critical role in the future of platform experience at Uber. In this role you will be the person responsible for bridging business needs into tech roadmaps, and solve problems that lie at the intersection between the two. This role requires an ability to problem solve strategically, align global cross-functional stakeholders, launch products globally with high velocity, and quickly make user and business impact within a complex organization.
What the Candidate Will Do:
You will be driving success of Rider Experience & 3P integrations at Uber. A representative sampling of the responsibilities you will be tackling with the team you're leading:
Align global executive stakeholders to ensure product strategies are informed with on-the-ground, locally relevant information; and unblock budget and launch requirements to operationalize tech products/features.
Own the entire go-to-market strategy and execution for Rider Experience product features. You will be responsible and held accountable for launch timelines and unblocking global scale.
Prioritize business insights for the Tech team to ensure Tech deeply understands voice of the customer and how to adapt globally-built products for local contexts.
Drive program management across many stakeholders working in parallel with Tech to unlock product launches and roll-outs: Marketing, Legal, Finance, Customer Support, Operations, and many more.
Create focus and transparency around product work via strong communications and operating models, and strong company-wide alignment around core objectives and key results.
Own the efficiency of the product stack: identify and fix areas where the product development process lacks velocity, transparency, or effectiveness.
Basic Qualifications:
High business acumen and ability to lead decision making across multiple stakeholder groups
Ability to use data to inform and drive critical decisions
Strategic alignment in bringing key partners across functions together
Ability to foster collaboration and facilitate teamwork
Excellent communication skills
Deep understanding of the user experience
Leadership experience, preferably across complex projects with global scale
A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
Preferred Qualifications:
"Driver" mindset - bias to action, great collaborator, master disambiguator/simplifier, constantly pulling toward clarity and delivery
Grit - never afraid to roll up your sleeves and get it done
Customer obsession
For San Francisco, CA-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform