What You’ll Do:
The Senior Salesforce/HubSpot administrator will be responsible for building and enhancing both our HubSpot and Salesforce environments. This includes individual system customizations, the integration between both tools, and integrations into proprietary and third-party systems. This role will leverage deep expertise in Salesforce and HubSpot to create robust, scalable, long-lasting solutions. The ideal candidate will collaborate closely with business analysts, stakeholders, and team members to design solutions that ensure seamless data workflows between systems. This role will support a growing commercial operations function seeking to streamline core business processes.
The Senior Salesforce/HubSpot administrator will be responsible for building and enhancing both our HubSpot and Salesforce environments. This includes individual system customizations, the integration between both tools, and integrations into proprietary and third-party systems. This role will leverage deep expertise in Salesforce and HubSpot to create robust, scalable, long-lasting solutions. The ideal candidate will collaborate closely with business analysts, stakeholders, and team members to design solutions that ensure seamless data workflows between systems. This role will support a growing commercial operations function seeking to streamline core business processes.
Day-to-Day Responsibilities also include:
- Leverage technical expertise and best practices to design and implement scalable, secure, and customized solutions using Apex, Visualforce, Lightning Web Components (for Salesforce), and HubSpot automation tools (workflows, lists, sequences) to address complex business requirements.
- Expertly maintain and optimize our Salesforce and HubSpot environments to streamline sales, marketing, and customer support workflows. This includes building and maintaining custom objects, fields, workflows, reports, and dashboards.
- Identify, diagnose, and resolve technical issues within both systems, ensuring maximum system uptime, reliability, and performance. Document all issues and resolutions to build a knowledge base for future reference.
- Provide expert guidance on Salesforce and HubSpot Admin tasks including automation, user management, security settings, and data management.
- Perform regular system maintenance on both platforms, addressing any performance bottlenecks, bugs, or issues that arise. Ensure ongoing troubleshooting of configurations, customizations, and integrations.
- Stay up-to-date with the latest Salesforce and HubSpot features, releases, and best practices. Regularly assess and recommend enhancements to improve system functionality, user experience, and overall performance.
What You’ll Bring
Must Haves:
- Bachelor’s degree or equivalent experience.
- Salesforce.com Administrator Certification
- Both hands on and leadership solution design and architectural experience
- 10 years’ experience within an operations department and at least 7 as a system administrator with experience supporting custom applications and objects, Apex, Lightning Web Components, Visualforce.
- Expert command of Salesforce platform across sales and service cloud.
- Expert command of the HubSpot platform and experience with Operations Hub.
- Ability to manage multiple projects/initiatives concurrently.
- Willing to act as an individual contributor and directly problem-solve as well as perform as a project lead and collaborate within the team and across departments.
- Comfortable acting as a mentor and sharing expertise on system capabilities, new features, and best practices with other team members.
- Communication skills – Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly, spells commonly used English words and job-specific terms.
- Demonstrates ability to find common ground between user requirements, scope, and platform capabilities, and respectfully challenge ideas in the spirt of continuous improvement
- Demonstrates exceptionally strong written and verbal communication skills.
- Demonstrates a systematic approach in carrying out assignments.
Nice to Haves:
- Experience in Agile environment, and supporting work intake processes
- Additional Salesforce and HubSpot certifications preferred (eg. Trailhead Badges, Advanced Administrator)
- HubSpot certifications highly preferred
Why You’ll Enjoy Working at Escalon:
We offer a variety of health benefits, all available on the first day of the month following employment with us, to keep you and your family feeling fit and well.
- Medical, Dental and Vision options
- Life and Disability
- STD/LTD
- 9 Paid holidays each year
- Flexible PTO
- 401K Retirement Plan
- Incentive compensation
If you are hired at Escalon, your final base salary compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. In addition to those factors – we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.
Escalon is an equal opportunity employer.
More about us:
Escalon Services is a Business Process Management (BPM) company that provides Essential Business Services (EBS) through a tech-enabled platform to small- and medium-sized businesses (SMBs) and startups. The Company enables its clients to spend less time on “back office” functions and provides the value and insight that enables clients to spend more time focusing on delivering value and moving their businesses forward. With a US-based remote workforce and global delivery team in India, Escalon’s solution fills a widening service gap in the SMB market, underpinned by (i) increasing demand for quality insights in an increasingly competitive marketplace (ii) decreasing supply of CPAs and quality in-house talent and (iii) the cost frictions associated with scaling internal back-office teams as businesses grow. For more information on Escalon: https://escalon.services/
Since founding, the company has executed both on an organic and M&A strategy to expand service offerings and drive revenue expansion opportunity through cross-sell/up-sell. Before partnering with New Harbor Capital in late 2022, Escalon completed two significant acquisitions which tripled the revenue of the company and expanded the FinOps capabilities of the platform. Continued corporate development is a key value driver for the business going forward, with a highly fragmented market of service providers, often individually unable to scale due to lack of technology-enablement and offshore capabilities.
In late 2022, New Harbor Capital made a growth equity investment in Escalon Services.
About New Harbor Capital
New Harbor Capital is an experienced, lower middle-market private equity firm that seeks to partner with growth-minded, founder-owned companies. Based out of Chicago, New Harbor Capital is committed to optimizing the growth potential of its portfolio companies while respecting their long-term visions. The firm was founded on the belief that mutual respect and collaboration lead to successful outcomes. New Harbor recognizes the importance of finding the right partner, and the firm is committed to helping its portfolio companies and their leadership maximize both personal and financial goals.
As a strategic partner, New Harbor taps into decades of experience to guide businesses through challenging economic cycles and market conditions. New Harbor Capital has raised over $750M in capital across three funds and focuses on tech-enabled services, healthcare, and education services.