Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
Job Overview
Position Schedule: Full-Time
This job posting is anticipated to remain open for 30 days, from 09-Jun-2025. The posting may close early due to the volume of applicants.
Overview:
The Senior Security Operations Specialist is responsible for console coverage and operation of the 24/7 Global Security Operations Center. This role includes the possibility of needed overtime, to include shift coverage on afternoons/nights and weekends.
What you'll do:
Manages Firm risk in responding to routine and emergency calls for service from Branch, Home-Based, and Home Office Associates.
Engage in proactive intelligence gathering by monitoring local, national, and international news, and open-source information sites for natural disasters, civil unrest, and other critical incidents that could impact Edward Jones business and travel.
Disseminate critical event information found to stakeholders that could affect business and travel.
Maintains mandatory on-site global intelligence operations from the home office 24hrs., 7 days a week including all holidays.
Collect and triage security-relevant information for dissemination to department associates and divisional leadership in Global Security Services, Facilities, Human Capital, Compliance, Business Continuity Management, Legal, and other areas as required.
Monitors, and handles through proper procedures acknowledge, and responds to all Home Office fire security alarms, emergencies, and security access. and duress alarms.
Monitors camera and video activity and responds by dispatching assigned security associates and/or local law enforcement to note discrepancies and out-of-the-ordinary activity.
Operates the digital multi-campus radio system and facilitates communication to and between Security team members and other users. Manages calls for service, assigns work and dispatches Global Security Associates and Contract Officers.
Responsible for making appropriate emergency notifications via radio, phone and/or the web-based emergency alert system and alerting emergency services (911).
Conducts and documents scheduled test and inspection of all security systems.
Effectively operate the security access control and badge software systems.
Maintain current and accurate knowledge of emergency procedures, policies, and processes.
Maintain knowledge and complete training of the Security Control Center Emergency Failover process.
Accountable for submitting accurate documentation; uses correct forms, writes legibly, uses proper spelling and grammar, and submits timely, accurate, understandable, and error-free information.
Assists with preparing dashboards and reports for trending and data analysis to keep the organization informed, improve performance, and ensure efficient use of resources.
Follow all Security Control Center procedures, policies, and processes.
Complete assigned additional responsibilities according to schedule.
Complete Security Control Center based 12-week training program; complete job-specific education and Edward Jones training, actively participate in field or classroom training opportunities and meet or exceed all minimum training standards.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) .
Hiring Minimum: $46600
Hiring Maximum: $76800
Read More About Job Overview
Skills/Requirements
Requirements:
High School diploma or GED required. College degree in related field preferred.
5-years of relative experience with increasing levels of responsibility (corporate security, police, military, fire service or emergency dispatch services) preferred.
Experience as a lead in a Security Control Center environment is preferred: assigning tasks, mentoring team members and coaching.
Knowledge or experience in a fast-paced security control or operations center environment.
Must be able to type 30 WPM
Effective written and verbal communications with working knowledge of Microsoft Office applications.
Must have significant knowledge acquired through previous experience, certification or specialized training in Security Control Center operations, physical security systems, and radio dispatch communications and emergency management
Prefer ProWatch software, visitor management systems, video review and access control reporting experience.
Prefer working knowledge of door hardware classifications and key management systems.
Please note:
This role requires the associate to work 100% onsite at the St. Louis Headquarters location, north campus.
We are seeking to fill the following shift:
Tuesday through Saturday, 2 pm to 10 pm
This role includes the possibility of overtime as needed.
The Security Control Center operates 24/7 365 days a year to include holidays.
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Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\sft\category=awards-accolades)
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\sft\category=awards-accolades-en-ca)
Read More About Awards & Accolades
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) .
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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