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About the Team
The Development Support team is a collaborative, fast-paced group of professionals utilizing their software development expertise and advanced product knowledge to provide innovative solutions for our growing customer base. Solifi products are vital to our customers' business operations, and the team is responsible for being responsive, creative, and skilled in complex problem solving and software issue resolution.
About the Position:
The Software Engineer provides development support for software incidents on Solifi's product offerings, focusing on mission-critical back-office accounting. The current application employs a three-tier architecture with a Java technology stack, and the web interface is developed with Grails for efficiency. The Software Engineer researches issues, communicates with customers, and implements solutions based on business requirements, ensuring customer satisfaction and compliance with organizational policies.
Responsibilities and Deliverables:
- Perform complex systems analysis and programming activities supporting Solifi products.
- Conduct unit and integration testing for developed functionalities.
- Organize, prioritize, and handle multiple tasks and projects simultaneously.
- Provide high-quality service to internal and external customers.
- Communicate with customers and team members regarding issue statuses.
- Document standards and procedures for knowledge transfer.
- Participate in proactive team efforts to meet departmental and company goals.
About You:
- 3+ years of experience in software development and customer service, preferably with external or third-party clients.
- Bachelor’s degree (BE / B. Tech) in CS, MIS, ECE, or equivalent experience preferred.
- Demonstrated knowledge of software development methodologies, design, and implementation.
- Experience with Object-Oriented Development standards.
- Excellent analytical, problem-solving, communication, and customer service skills.
- Ability to multitask, manage priorities, and pay attention to details.
- Ability to work independently in high-pressure environments with shifting priorities.
- Financial and accounting education or experience is a plus.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Software Development
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