Job Title: Senior Transportation Management System (TMS) Software Implementation Specialist
Location: Houston, Texas
Job Type: Full-Time, salary exempt position
About Us: PCS Software, Inc. is a leading provider of innovative transportation management solutions. We are committed to delivering exceptional service and cutting-edge technology to our clients. We are seeking a highly skilled and experienced Senior TMS Software Implementation Specialist to join our dynamic team.
Job Description:
Position Overview: The Senior TMS Software Implementation Specialist will be responsible for leading the implementation of our transportation management system software for clients. This role requires strong project management skills, exceptional customer engagement, and account management abilities. The ideal candidate will have a deep understanding of transportation and logistics processes and a proven track record of successful software implementations. In addition, a background in accounting or experience with other ERP implementations is preferred. Candidates should also be comfortable upselling products and/or services to customers as this position carries a quota that makes up part of the total compensation package. Up to 30% travel may be expected with this role as well.
Key Responsibilities:
- Lead end-to-end implementation of TMS software for clients, ensuring timely and successful deployment.
- Manage project timelines, resources, and budgets to achieve project goals.
- Collaborate with clients to understand their business needs and tailor the TMS solution to meet those requirements.
- Provide training and support to clients during and after implementation to ensure effective use of the software.
- Develop and maintain strong relationships with clients, acting as the primary point of contact for all implementation-related inquiries.
- Conduct regular project status meetings and provide updates to stakeholders.
- Identify and resolve any issues or challenges that arise during the implementation process.
- Continuously improve implementation processes and methodologies to enhance efficiency and client satisfaction.
- Travel to client sites as required, up to 30% of the time.
- Promote PCS as a trusted business advisor to our customers.
- Enhance the customer experience by educating them on the value of training packages, on site implementation packages, additional licenses, and additional API integrations to customers on a regular basis.
Benefits:
- Competitive salary and quota/performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.
- Hybrid work environment.
Company Culture: At PCS Software, Inc., we pride ourselves on fostering a positive and inclusive work environment. Our employees enjoy a range of benefits and perks that contribute to their overall well-being and job satisfaction. Some highlights of our company culture include:
- Employee Engagement: 76% of employees say PCS Software is a great place to work.
- Work-Life Balance: We offer unlimited PTO for full-time employees and a hybrid work arrangement to help employees balance their professional and personal lives.
- Health and Wellness: Comprehensive health benefits start on the first day of the month after your start date, including dental and vision insurance with low premiums for you and your dependents.
- Professional Growth: We provide paid training and certification programs, as well as leadership advancement opportunities.
- Community and Fun: Our campus features free parking, a fitness center, nature preserve, walking track, multiple restaurants, auto center, dental office, basketball court, soccer field, bicycles, hammocks, and various other amenities to support a healthy and enjoyable work environment.
Qualifications:
- Bachelor's degree in Business, Logistics, Information Technology, or a related field.
- Minimum of 5 years of experience in TMS software implementation or a similar role.
- Strong project management skills with a proven ability to manage multiple projects simultaneously.
- Excellent customer engagement and account management skills.
- In-depth knowledge of transportation and logistics processes.
- Proficiency in TMS software and related technologies.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical abilities.
- Ability to travel up to 30% of the time.
- Ability to be the trusted business advisor to our customers and complete value added sales for training courses during the course of the implmentation. (A portion of the compensation structure for this position is a bonus structure that rewards individuals for promoting PCS training courses, additional licenses, and API's.)
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