Services Operations Manager
In this role, you will oversee and optimize end-to-end service and installation processes, indirectly leading a dedicated multifunctional team to ensure operational efficiency and drive customer satisfaction. You will align service operations strategies with broader business objectives, making key decisions on resource allocation and process adjustments, championing initiatives for service excellence, and coordinating cross-functional efforts, all while defining performance metrics for continuous improvement.
Your role:
Mentor a high-performing team to foster a positive work environment that promotes teamwork and professional growth while ensuring clear communication and collaboration with stakeholders.
Develop and implement strategies to enhance service and installation, streamline processes for operational efficiency, and optimize resource allocation through data-driven approaches and collaboration.
Ensure exceptional customer experiences by maintaining high standards, promptly addressing concerns, and championing initiatives for service excellence and innovation.
Enforce quality standards through audits and cross-functional efforts, align service operations strategies with business objectives, and authorize key decisions to achieve seamless coordination and vendor management.
Define and adjust performance metrics, manage team talent through selection and development, and drive strategic projects for continuous improvement and operational success.
You're the right fit if:
Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.
Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent.
Demonstrates strong leadership, team-building, communication, and interpersonal skills, with an analytical mindset focused on continuous improvement.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, OK, SC, SD, TN, UT, VI, and WV is $106,875.00 to $171,000.00.
The pay range for this position in AL, CO, DE, FL, GA, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, and WY is $112,500 to$180,000.
The pay range for this position in AK, HI, MD, RI, and WA is $118,125.00 to $189,000.00.
The pay range for this position in CA, CT, Washington D.C., MA, NJ and NY is $126,000 to $201,600.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran