Job description
** This is a 3+ month contract opportunity with our client in the southern suburbs of Minneapolis, MN. The position follows a hybrid work model, with on-site attendance on Tuesdays and Thursdays. Candidates must be authorized to work in the United States without the need for sponsorship. Fractional resources will be considered. **
Our client recently purchased ServiceNow, and is seeking a sharp, hands-on ServiceNow Consultant to lead the early phases of implementation. This is a high-impact, short-term opportunity with the potential to evolve into a longer engagement based on evolving needs.
Responsibilities:
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Spearhead initial ServiceNow setup and configuration
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Define and establish a clear scope of work for short- and long-term goals
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Lead and manage core ITSM implementation and FreshService migration
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Provide strategic guidance on ServiceNow capabilities and roadmap
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Drive early integrations and coordinate with internal teams
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Prepare organization for future ServiceNow-related initiatives
Upcoming Projects:
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ITSM implementation & FreshService decommissioning (initial priority)
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Integrations with RingCentral, Microsoft Teams, Outlook, Smartsheet, and Azure DevOps
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Development of scoped applications
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Exploration and enablement of NowAssist and other AI-driven features
Preferred Experience
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Proven experience implementing ServiceNow, especially ITSM
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Comfortable working with ambiguity and defining structure
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Strong communication skills and ability to lead both technical and non-technical stakeholders
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Hands-on, proactive, and adaptable to shifting priorities
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Consulting experience preferred, particularly in short-term, high-ownership roles
#EmergentStaffing