ServiceNow Product Owner
Anywhere
Type: Contract
Category: Program/Project Management
Industry: Technology
Workplace Type: Remote
Reference ID: JN -062025-102335
Date Posted: 06/03/2025
Shortcut: http://careers.eliassen.com/i0Ip2b
Description
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Description:
Our client is implementing ServiceNow for Enterprise Services to modernize and streamline their service desk. As part of this initiative, the client requires an Interim Product Owner (PO) to lead the establishment of the foundational Customer Service Management (CSM) application within ServiceNow and deliver the MVP for Risk Services in Q3/Q4.
* Remote *
Pay rate: $80-$90/hr
We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:
2. Objectives
Stand up and configure the foundational ServiceNow CSM platform to support Enterprise Services service lines
Define, prioritize, and oversee the implementation of the MVP for Risk Services in Agile WoW
Leverage the Risk MVP implementation to establish a repeatable documentation framework for other ES Service Lines.
Ensure alignment between stakeholders, development team, and business goals.
Establish product backlog, roadmap, and foundational agile practices within the team.
3. Scope of Work
a. Foundational CSM Platform Responsibilities
Collaborate with ServiceNow architects, Business Process Consultant, and engineering delivery team to establish the foundational CSM module.
Define enterprise-wide CSM capabilities and service data models.
Support configuration of core CSM components (case management, service catalog, customer data, workflows, etc.).
Establish KPIs, intake processes, and reporting mechanisms.
b. Risk Services MVP Responsibilities
Partner with business stakeholders to define MVP requirements for Risk Services.
Lead backlog refinement, sprint planning, and review sessions for Risk Services build-out.
Prioritize features, user stories, and technical enablers based on value and readiness.
Ensure timely delivery of MVP with validated acceptance criteria and user feedback loops.
c. Product Ownership & Governance
Act as voice of the customer and business throughout the development lifecycle.
Document and maintain product roadmap and release plans.
Manage cross-functional alignment with risk, compliance, IT, and enterprise service teams.
Report regularly on status, risks, and impediments.
4. Deliverables
Product Vision and MVP Scope Document for Risk Services
Establish Implementation Library and documentation (templates, how tos, questionnaires, etc) to be used for other ES Service Lines.
Backlog and Roadmap for CSM and Risk Services MVP
Functional Foundational CSM Platform Configuration (baseline setup)
Risk Services MVP deployed and validated in ServiceNow
Weekly status updates and bi-weekly sprint reviews
Knowledge transfer and transition plan for permanent PO once hired
Experience Requirements:
7. Key Stakeholders
Enterprise Services Program Manager
Enterprise Services Delivery Lead
Risk Services Business Lead
Product Team Lead
Business Process and Service Designer
Scrum Lead / Delivery Team
Other third parties (e.g., ServiceNow)
Education Requirements:
Bachelor's Degree
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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