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We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society, and even the workplace by creating professions that did not exist before the emergence of data, cloud, social, and mobile technologies. As the largest technology and consulting employer in the world, IBM is a leader in this global transformation and is just the place to continue your career. Network in an open, friendly and flexible work environment where diversity is embraced, while new and creative ways of thinking are encouraged and supported. As an IBMer, you can change the way the world works. Join IBM and be part of a diverse and global team of thinkers and doers—people who want to make an impact, cultivate their expertise, and collaborate with some of the world’s top business and technology professionals.
Your role and responsibilities
We are currently in search of a senior software tester to join our IT development team, focused on delivering core capabilities for our comprehensive, Salesforce Service Cloud based enterprise platform for IBM Client Support.
IBM’s Cognitive Support Platform is used by 25K+ IBM Support professionals in over 200 countries and territories around the world, to deliver product support to IBM’s customers. This position will be on our middleware squad that is responsible for the application that provides our customers a set of APIs to submit and track service requests with IBM. This position provides an opportunity to work on a leading edge, enterprise scale Salesforce implementation, that will challenge you to grow your technical skills at an accelerated pace.
Responsibilities:
- Act as a subject matter expert for the middleware interface by assisting customers with boarding tasks from initial mapping, configuration and testing through final production deployment.
- Test development changes to the established APIs.
- Resolve customer issues throughout the boarding process and report any non-standard requirements back to the development team.
- Understand and work in an agile environment with the ability to work on numerous stories and issues simultaneously in a fast-paced environment.
- Create and review technical documentation.
Role will be a hybrid remote/onsite work model at either the RTP/Raleigh or Austin, TX campus locations.
Must be living distance from campus.
No sponsorship offered for this opportunity.
Required education: None
Preferred education: Associate's Degree/College Diploma
Required technical and professional expertise:
- Two plus years of experience in application unit and system testing.
- Understanding/working knowledge and at least one year of experience testing SOAP, JSON, and REST-based webservices/APIs and HTTP protocols.
- Proven track record of delivering high quality results in an environment that requires multi-tasking.
- Strong verbal and written communication skills, with the ability to interact effectively and drive conversations among technical teams, business stakeholders and IBM customers.
Preferred technical and professional experience:
- Experience using Salesforce.
- Experience using Jira.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Job Title: Software Integration Tester
Date posted: 29-Jan-2025
Job ID: 11475
City / Township / Village: Research Triangle Park, Austin
State / Province: Texas, North Carolina
Country: United States
Work arrangement: Hybrid
Area of work: Infrastructure & Technology
Employment type: Regular
Contract type: Regular
Projected Minimum Salary per year: 141,000.00
Projected Maximum Salary per year: 212,000.00
Position type: Professional
No Travel: Yes
Company: (0147) International Business Machines Corporation
Shift: General (daytime)
Is this role a commissionable/sales incentive based position? No